Virtual Learning Coordinator

Há 4 dias

Buenos Aires, Brasil beBeeProduction Tempo inteiro R$105.000 - R$155.000
Production Specialist Role

This is an opportunity to build a career as unique as you are. At our organization, you'll have the chance to work in a global scale environment with a supportive culture and cutting-edge technology.

The role is responsible for producing virtual learning delivered by us. You will collaborate with other professionals to support the deployment of virtual classes, including setting up technology, understanding class flow, preparing facilitators, managing live classrooms and ensuring compliance responsibilities. You will also provide feedback on content and complete post-class activities to award learning credit based on regulatory standards.

Responsibilities
  • Manage all aspects of the learning technology to deliver an exceptional experience for facilitators and learners in the virtual classroom. This includes setting up technology, consulting with facilitators to understand and document event flow to ensure facilitators stay on track, and finalizing reporting for timely and accurate credit awarding.
  • Provide feedback to facilitators regarding learning content and effectiveness of activities in the virtual classroom to help with continued improvement of course delivery.
  • Ability to instruct facilitators and learners on how to utilize features of the technology platform to achieve desired learning objectives.
  • Responsible for the accurate awarding of credit to learners and facilitators. Must understand the regulatory impacts of all activities associated with awarding, including confirming timed agenda, validating accurate facilitators, attesting to class attendance, and completing all appropriate post-class procedures.
  • Responsible for review and analysis of the reporting to verify the accuracy of attendance data so that credit is awarded timely and meets regulatory standards.
  • Ability to think critically to address and solve for technology and compliance issues during a live event, e.g., connectivity and other technology issues, delivery of content going off track leading to potential compliance issues, all while maintaining a high level of composure and professionalism.
  • Escalate complex issues to either the Senior Production Specialist and/or Production Leaders.
Qualifications
  • 3-5 years of relevant experience
  • Bachelor's degree or equivalent experience
  • Experience working in Zoom preferred
  • Consistently demonstrates a high level of attention to detail
  • Ability to establish trusted relationships in a virtual environment
  • Strong organizational skills to execute the delivery of multiple classes, including during peak seasons when classes are often in quick succession, sometimes multiple classes per day
  • Brand ambassador for learning, which includes responding to questions from learners and facilitators. Should have a foundational understanding of how to access other learning at our organization
  • Working knowledge of Learning Management Systems is preferred
  • Strong written and verbal skills
  • Proficient MS Office Skills with competency in the use of Excel (pivot tables, vlookups, etc.) and Teams
  • Facilitation experience preferred
Nice to Have
  • Experience working in a highly regulated environment
  • Experience in a professional services or corporate environment
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Other
Industries
  • Professional Services

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