Application Management Specialist

2 semanas atrás


Curitiba, Paraná, Brasil Pantheon Inc. Tempo inteiro

Position Summary

We are seeking a highly skilled Application Change Management Analyst to join our team at Pantheon Inc. In this role, you will play a crucial part in ensuring seamless implementation of changes to our SAP systems.

Key Responsibilities:

  1. Provide expert communication, consulting, and support to portfolio and project teams.
  2. Assess the impact of changes and readiness for implementation.
  3. Create and execute a change management strategy.
  4. Coordinate logistics changes for SAP landscape systems.
  5. Provide governance metrics and reports for different audiences.

Qualifications:

  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Coordination skills.
  • Ability to multi-task and manage workload under time pressure and changing priorities.
  • ITIL certification (Desirable).
  • Change/Incident management tool knowledge (E.g: ServiceNow, ITSM).
  • Experience with Agile methodology.
  • IT infrastructure knowledge.
  • 3-5 years of experience in change management or project management.
  • BSc in Computer Science, Engineering, or a related field.

Requirements:

  • Plan and/or review and approve foundational changes impacting SAP systems.
  • Plan and maintain an annual SAP system change calendar with IT and business stakeholders.
  • Plan and coordinate Disaster Recovery processes for SAP systems.
  • Plan and coordinate system copy-back activities for SAP systems.
  • Plan and coordinate Service Pack Upgrade activities for SAP systems.
  • Coordinate yearly change freeze practice for SAP systems.
  • Issue global communications to IT support and key system stakeholders about system availability, major changes, and other significant events.

About Us:

Pantheon Inc. is a leading provider of innovative solutions for the IT industry. We are committed to delivering high-quality services to our clients and creating a dynamic work environment for our team members.



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