Post-Sales Project Supervisor

2 semanas atrás

Curitiba, Paraná, Brasil Ornare Miami Tempo inteiro

PROJECT MANAGEMENT SPECIALIST

POSITION OVERVIEW

In this role, you will be tasked with delivering exceptional customer support to our premium clientele, primarily in English.

This position encompasses the entire post-sale journey, including overseeing local logistics and supervising the installation of high-end luxury products.

You will serve as the primary liaison with clients throughout the post-sales phase, ensuring a high standard of service.

Maintain up-to-date records and worksheets.

Coordinate the logistics and installation processes for the organization.

KEY RESPONSIBILITIES

International Logistics Management:

  • Oversee the international shipping of products.
  • Confirm factory orders weekly to ensure accurate order fulfillment.
  • Manage the arrival of shipments in Miami by maintaining the Container program in Excel.
  • Request and negotiate shipping costs with service providers.
  • Keep clients informed about their order status, providing exceptional service.

Site Inspection Coordination:

  • Engage with clients to assess job site conditions and establish inspection schedules.
  • Organize Project Coordinator visits to ensure job sites are ready for installation.
  • Handle inspection reports and collaborate with Project Coordinators to confirm readiness for installation.
  • Address troubleshooting and solutions with Project Coordinators to prepare job sites.

Local Delivery Management:

  • Maintain information regarding warehouse facilities.
  • Schedule deliveries with a White Glove Delivery Company, including timing and conditions.
  • Provide necessary insurance documentation.
  • Arrange delivery appointments for installers.
  • Confirm delivery details with clients.

Installation Coordination:

  • Prioritize and manage installation schedules with installers and Project Coordinators.
  • Follow up daily with Project Coordinators regarding ongoing work.
  • Ensure WTI & WTC reports are filed and obtain Project Coordinator feedback.
  • Organize final walkthroughs with installers and clients on the last installation day.
  • Ensure that the results of the walkthrough are communicated to the General Contractor and/or client.
  • Verify that the Tecnica Form is completed accurately and addresses all reported issues.
  • Monitor Tecnica status to meet client deadlines.
  • Coordinate local solutions as necessary.

Department Oversight:

  • Keep Excel sheets updated daily (Container Programming and Tecnica Control).
  • Ensure process flow is maintained.
  • Confirm adherence to procedures by all team members.
  • Analyze the Ornare Care Dashboard.
  • Allocate Tecnica errors by department, identifying causes and responsible employees.
  • Manage the Ornare Care budget using DRE reports.
  • Prepare and oversee payroll and commissions for installers and supervisors.
  • Update the Monthly End Ornare Care report.

SKILLS, EXPERIENCE, AND QUALIFICATIONS

  • Bachelor's degree in Architecture, Engineering, or Project Management.
  • A minimum of 5 years in Project Management or at least 2 years as an Architect or Engineer.
  • Strong logical thinking and planning abilities.
  • Capability to coordinate tasks, timelines, and schedules effectively.
  • Ability to build trust with clients through persuasion and empathy.
  • Proficient in report writing and correspondence.
  • Basic math skills for calculating dimensions, weights, and modules.
  • Proficient in MS Office (Word, Excel, Outlook).

Fluency in English and Spanish is required; Portuguese is a plus.

Job Type: Full-time

Experience Requirements:

  • Customer Service: 2 years (Required)
  • Supply Chain Management: 2 years (Preferred)
  • Experience in Construction, Architecture, or Interior Design: 2 years (Required)

Language Proficiency:

  • Portuguese (Desirable)
  • Spanish (Preferred)
  • English (Required)

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