Site Manager

3 semanas atrás

São Paulo, São Paulo, Brasil JLL Tempo inteiro

About the Role

The Facilities Manager is a key position within our organization, responsible for overseeing the management of assigned sites and providing leadership to a team of skilled staff. This role requires a strong understanding of facilities management principles and the ability to develop and execute a vision for delivering high-quality services.

Key Responsibilities

  • Work in conjunction with senior management to develop and execute the overall vision of the facilities team.
  • Assist in the strategic direction of operations and maintenance teams to align with client goals.
  • Ensure all client and company safety procedures are followed, and assist in the development of training programs to increase team technical capabilities.
  • Oversee the operational aspects of properties to protect, maintain, and improve their value.
  • Inspect sites regularly to guarantee that building services meet the highest quality standards, monitor and review preventive maintenance programs.
  • Drive continuous improvement in site performance.
  • Manage third-party contractors and vendors engaged in operating and maintaining properties.
  • Work with senior management and sourcing professionals to bid and contract for scheduled and operational maintenance and project services.
  • Transform existing operational practices to leverage company tools, processes, relationships, and best practices to ensure service delivery is highly efficient and effective.
  • Maintain sites using service level agreements and key performance indicators.
  • Assist in site incident investigation, utilize structured problem-solving to identify root causes of failures.

Client Relationship Management

  • Develop and maintain positive relationships with client managers and operations teams.
  • Primary interface with clients to determine client delivery of committed services and overall satisfaction with company performance.
  • Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
  • Ensure best practices are implemented to meet client expectations.
  • Represent the maintenance of good relationships with landlords, tenants, and subtenants at each leased property.
  • Identify opportunities to improve quality, customer service, and cost performance, and execute approved plans.
  • Assist in the creation of reports and presentations for senior management.
  • Act as an ambassador for the company, adopting and maintaining the firm's core values of teamwork, ethics, and excellence.

Employee Management

  • Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices, and delivering rewards and recognitions to promote safe behavior.
  • Work with regional teams to provide strategy, vision, and continuous improvement to drive facility personnel to advance the quality of service delivery and further the client partnership.
  • Foster a collaborative teamwork environment, promote energy and enthusiasm, maximize productivity.
  • Ensure optimal rollout and training in the use of standard CMMS tools, processes, and systems where possible, ensure facility compliance with the use of new tools.
  • Complete all performance reviews, both mid-year and year-end, on a timely basis, ensure that individuals who do not achieve excellence or show significant performance problems are coached and put on improvement plans.
  • Work with senior management to ensure proper performance management steps are taken.
  • Work with the account management team to source employee career growth and development opportunities within or outside of the account, understand employee career growth aspirations to enable matching of firm needs with employee abilities.
  • Promote a culture of diversity and inclusivity for all team members.

Financial Management

  • Work with senior management to develop and maintain operating budgets for sites, meeting targets as defined in KPIs, and provide written variance analysis and forecast to clients.
  • Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
  • Manage work to align with budgets.
  • Support developing and executing facilities-related cost savings measures to reduce spending in accordance with budget challenges and cost-saving targets.
  • Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
  • Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
  • Work with senior management to develop property-specific multi-year capital improvement project plans, and manage the process to complete in-scope projects.
  • Ensure compliance with company minimum audit standards.

Requirements

  • Bachelor's degree.
  • Solid experience in managing facilities teams.
  • Demonstrated experience in managing operations in a fast-paced work environment.
  • Superior client relationship management skills.
  • Demonstrated organizational and problem-solving skills.
  • Ability to plan and manage within budget and time constraints.
  • Familiarity with and understanding of various building systems.
  • Ability to multitask and work without direct supervision.
  • Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Possess strong written, verbal, and people skills, strong collaborative management style.

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