Onsite Technical Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeProblemSolving Tempo inteiro US$60.000 - US$80.000

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients by optimizing our customer's productivity and contributing to their success.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become part of a dynamically growing and international organization where we create value in the field of Information Technology.

For this role, we are looking for an IT Onsite Technician for our team in Sao Paulo, Brazil. The successful candidate will be responsible for providing technical assistance related to computer hardware and software, mobile devices, and other tech tools and products.

  • Provide first and second-level technical support via calls, tickets, and user interaction
  • Offer prompt responses to questions from employees and client sites
  • Document problems and create knowledge databases
  • Provide information and reports to hardware migration teams
  • Manage Service Requests, Access Management, User Management, and In-house Onsite Support
  • Conduct end-user trainings
  • Maintain accurate hardware and software inventory

The ideal candidate should have strong problem-solving and analytical abilities, good communication skills, attention to detail, and the ability to multitask and handle multiple clients. They should also be able to work independently and follow direction and best practices. Additional requirements include language skills, particularly fluency in English, and technical skills that can be advantageous.

Requirements:
  • Fluent English language skills
  • Strong problem-solving/analytical abilities
  • Good communication skills
  • Attention to detail and multi-tasking abilities
  • Ability to work independently and follow direction
Benefits:
  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Minimum 5 weeks of vacation
  • Paid sick days
  • Meal vouchers
  • Vouchers (birthday, wedding, newborn surprise)
  • Contributions to wellness programs (multisport card)
  • Fishing for Friends program - our referral program
  • Refreshments in the office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events

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