Director of Customer Experience

Há 11 horas

Brasil beBeeLeadership Tempo inteiro R$120.000 - R$160.000
About the Role

This senior leadership position presents an opportunity to build and scale a high-impact customer success organization.

Key Responsibilities
  • Owning net dollar retention and gross written premium growth targets across the enterprise customer base
  • Driving revenue expansion through strategic planning, account management, and upsell initiatives
  • Guiding newly launched customer programs to rapid adoption and long-term success
  • Serving as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives
  • Maintaining direct relationships with C-suite executives, establishing trust and partnership
  • Developing scalable playbooks, processes, and workflows to support customer success growth
Requirements
  • 10+ years of hands-on experience in customer success, account management, or related fields managing complex enterprise accounts
  • 3+ years building and leading customer success teams from early stages
  • Demonstrated ability to drive revenue growth and retention both as an individual contributor and a team leader
  • Success in scaling customer success organizations from inception to mature teams
  • Expertise in consultative selling and solution-based approaches
  • Deep understanding of SaaS success metrics such as NDR, GRR, and NPS
  • Ability to make informed decisions and manage difficult conversations directly with clients
What You'll Achieve

In this role, you will:

  • Drive customer satisfaction and loyalty
  • Expand revenue through strategic partnerships
  • Develop and implement effective customer success strategies
  • Build and lead a high-performing customer success team

  • Director of Customer Experience

    Há 4 dias

    Brasil beBeeOperations Tempo inteiro US$170.000 - US$200.000

    Key ResponsibilitiesMaven is seeking an experienced leader to join their Member Operations team as a Director of Member Services. This role will oversee a critical portion of the unified Support organization, managing managers and a team of 15–30+ as we continue to scale.Lead and Manage at Scale: Oversee a portion of the Support organization, including...

  • Director Of Marketing Operations

    Há 2 dias

    Brasil CV3 Tempo inteiro

    Director of Marketing Operations 4 PM – 1 AM IST (US East Coast hours) Reports to CEOAbout CommerceV3 (CV3):CommerceV3 is a specialized eCommerce platform for high-volume and specialty merchants, helping businesses scale with powerful tools for growth, inventory management, and customer experience.Role Overview:We're seeking a Director

  • Director of Financial Management

    Há 5 horas

    Brasil U.S. Department of Defense Tempo inteiro

    OverviewThe United States Space Force (USSF) Headquarters (HQ) located at the Pentagon is searching for a Director of Financial Management (NH-0505-04, GS-14/15 Equivalent).Description: Are you ready to make a direct impact on the future of space operations, national security, and the global defense strategy? The U.S. Space Force is seeking a visionary and...

  • Director Of Marketing Operations

    Há 2 dias

    Brasil Cv3 Tempo inteiro

    Director of Marketing Operations ? 4 PM – 1 AM IST (US East Coast hours) Reports to CEO About CommerceV3 (CV3): CommerceV3 is a specialized eCommerce platform for high-volume and specialty merchants, helping businesses scale with powerful tools for growth, inventory management, and customer experience. Role Overview: We're seeking a Director of Marketing...

  • Strategic Client Service Director

    1 semana atrás

    Brasil Oracle Tempo inteiro

    Strategic Client Service Director - Financial-22000DAH**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese**Preferred Qualifications****Preferred Qualifications**Emerging technologies are disrupting old paradigms and unleashing new opportunities, and Oracle are using those emerging technologies along...

  • Director of Engineering

    2 semanas atrás

    Brasil Kraken Tempo inteiro

    Director of Engineering - Equities and Tokenised EquitiesJoin to apply for the Director of Engineering - Equities and Tokenised Equities role at Kraken Director of Engineering - Equities and Tokenised EquitiesJoin to apply for the Director of Engineering - Equities and Tokenised Equities role at Kraken Get AI-powered advice on this job and more exclusive...

  • Director of Strategic Services

    Há 7 horas

    Brasil beBeeStrategic Tempo inteiro US$164.000 - US$305.000

    Executive Leadership Position: Driving Business Growth and ExcellenceThe Executive Director, Strategic Services is a pivotal role responsible for spearheading the delivery of high-value consulting projects that drive revenue growth and customer satisfaction.Main Responsibilities:Sales and Service Delivery: Lead the sales process for complex consulting...

  • Director of Business Growth

    Há 6 dias

    Brasil beBeeStrategic Tempo inteiro US$1.000.000 - US$1.200.000

    Product Strategy DirectorThis is a dynamic role that requires a seasoned professional with expertise in product strategy, user experience (UX), and consultation. As a Product Strategy Director, you will be responsible for developing and executing strategic plans to drive business growth through innovative products and services.Key Responsibilities:Define and...

  • Director Of Studies

    Há 7 horas

    Brasil The TEFL Academy - Leading EFL Teacher Trainer Provider Tempo inteiro

    TTA (The TEFL Academy), is the world's largest TEFL (Teaching English as a Foreign Language) teacher training company. Over 15,000 English speakers complete our TEFL qualifications each year and start exciting careers teaching English abroad or online. Our alumni are working in over 100 countries, having life changing experiences, travelling the world and...

  • Director of Client Success

    Há 4 dias

    Brasil beBeeCustomerSuccess Tempo inteiro US$180.000 - US$200.000

    Job Title: Director of Client SuccessWe are seeking a skilled and experienced professional to lead our client success efforts, ensuring our clients experience exceptional value and service across all business lines. This role will focus on developing and executing a comprehensive client success strategy, driving customer engagement, retention, and...