
Customer Service Representative
Há 12 horas
We are seeking a highly skilled professional to fill the role of Customer Service Associate. This individual will play a critical role in ensuring that our customers receive their packages on time and with exceptional service.
Main Responsibilities:- Empathize with and prioritize customer needs
- Uphold company values and respect every customer
- Resolve issues and set appropriate expectations with customers
- Clearly understand and respond appropriately to the issues that customers present
- Consistently compose grammatically correct, concise, and accurate written responses to customer issues
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make quick and effective decisions on behalf of the customer
Our mission is to provide best-in-class customer support as we expand our logistics products and services.
We're making history and the good news is that we've only just begun. We have a diverse team of passionate individuals who are building new products and services every day on behalf of our customers.
Requirements:- Bachelor's degree or equivalent work-related experience
- Proficiency in verbal and written communication skills for language required for the position
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.
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