Customer Service Representative

Há 12 horas


Anápolis, Goiás, Brasil beBeeCustomerService Tempo inteiro R$1.981 - R$2.437
Job Summary:

We are seeking a highly skilled professional to fill the role of Customer Service Associate. This individual will play a critical role in ensuring that our customers receive their packages on time and with exceptional service.

Main Responsibilities:
  • Empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Resolve issues and set appropriate expectations with customers
  • Clearly understand and respond appropriately to the issues that customers present
  • Consistently compose grammatically correct, concise, and accurate written responses to customer issues
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make quick and effective decisions on behalf of the customer
About Us:

Our mission is to provide best-in-class customer support as we expand our logistics products and services.

We're making history and the good news is that we've only just begun. We have a diverse team of passionate individuals who are building new products and services every day on behalf of our customers.

Requirements:
  • Bachelor's degree or equivalent work-related experience
  • Proficiency in verbal and written communication skills for language required for the position
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.



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