Technical Quality Manager

Há 4 horas

São Paulo, São Paulo, Brasil SAP Tempo inteiro

Join SAP's Team of Experts

We are seeking a highly skilled Technical Quality Manager to join our team at SAP. As a trusted advisor, you will play a crucial role in supporting the setup and execution of our customers' digital transformation roadmaps with SAP services.

About the Role

This is a unique opportunity to leverage your SAP track record and expertise to orchestrate SAP global teams and specialists, creating tangible business outcomes for our customers. As a Technical Quality Manager, you will effectively combine the roles of a portfolio manager and service delivery manager, ensuring that our Premium Engagement Services are delivered as contracted.

Key Responsibilities

  • Customer Engagement
    • Establish trusted relationships with customers to drive action plans
    • Define the Premium Engagement portfolio and service plan with customers
    • Identify innovation opportunities leveraging SAP's technology innovation portfolio
    • Review services delivered by SAP as part of the engagement and discuss with main stakeholders
    • Support the adoption of SAP recommendations from delivered services
    • Prepare and present regular reporting
  • Risk Management
    • Anticipate and identify functional and technical risks and top issues
    • Drive prevention of risks and resolution of issues according to engagement deliverables
    • Escalate critical situations
  • Engagement Extension and Renewals
    • Ensure value recognition and visibility of value delivered at customer
    • Support extensions of the contract and renewal towards contract end date

Requirements

  • Bachelor's degree in business, engineering, computer science, or management information systems
  • Ability to handle ambiguous situations
  • Strong people leadership and management skills
  • Problem-solving skills and strong work ethic
  • Excellent verbal, written, and presentation communication skills
  • Fluent English and Spanish is a plus
  • Work experience is a plus
  • Open to travel

About SAP

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Equal Opportunities

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 403909 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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