Expert Solutions Architect for Genesys Cloud

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeGenesys Tempo inteiro R$80.000 - R$150.000

Miratech is a pioneer in delivering innovative technology solutions that transform user experiences.

Job Role

We are seeking an expert Genesys Cloud Solutions Architect to spearhead our team's technical excellence.

Key Responsibilities:
  • Serve as the primary technical authority for Genesys solutions, providing high-calibre consultancy to clients and internal stakeholders.
  • Design and implement end-to-end technical solutions for Genesys Cloud delivery projects.
  • Perform in-depth analysis to derive effective solutions for complex technical and business challenges.
  • Establish and maintain the technical architecture for Genesys solutions, implementing new technologies as needed.
  • Modify Genesys system configurations to meet evolving business requirements and operational factors.
  • Lead the planning and execution of new contact center technology deployments and system upgrades.
  • Serve as the primary internal and external point of contact for all matters related to Genesys systems.
Required Skills and Qualifications:
  • 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
  • 3+ years of experience in developing, implementing, and supporting Genesys Cloud solutions.
  • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management.
  • Strong understanding of business processes and their connection to customer experience technology.

Nice to Have:

  • Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD.
What We Offer:
  • A Culture of Excellence: Join a technology development team with a strong focus on quality and performance.
  • Competitive Compensation and Benefits: Enjoy a comprehensive compensation package, including health insurance and professional development opportunities.
  • Flexibility and Autonomy: Work from anywhere and enjoy a high degree of autonomy in your role.
  • Growth Opportunities: Reap the benefits of a range of professional development opportunities, including certification programs and mentorship.

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