Cloud Experience Architect

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeGenesys Tempo inteiro US$100.000 - US$140.000

Miratech is a global IT services and consulting company that helps visionaries change the world.

Our organization has a culture of Relentless Performance, which enables us to succeed in over 99% of our engagements by meeting or exceeding our objectives since inception.

We are seeking an experienced Genesys Cloud specialist to design and deliver innovative solutions for user experience enhancement.

The ideal candidate will have extensive knowledge of Genesys Cloud and multi-channel contact center solutions.

The primary responsibilities include:

  • Providing high-quality consultancy on Genesys solutions to customers and internal teams
  • Designing and delivering technical solutions for Genesys Cloud delivery projects
  • Performing in-depth analysis to derive effective solutions for complex technical and business challenges
  • Establishing and maintaining technical architectures for Genesys solutions
  • Modifying system configurations to meet evolving business requirements and operational factors
  • Leading planning and execution of new contact center technology deployments and system upgrades

The qualifications include:

  • 5+ years of hands-on experience in maintaining and optimizing large, complex contact center environments
  • 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions
  • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management
  • Strong understanding of business processes and their connection to customer experience technology

Additional benefits include:

  • Culture of Relentless Performance
  • Competitive Pay and Benefits
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values

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