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Technical Writer Position

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeSpecialist Tempo inteiro R$40.000 - R$54.567
Content Specialist

Craft self-service tutorials for customers and support agents analyzing feedback to improve content. Capture device screenshots, create tutorial steps, track sessions, visits, and ratings.


Key Responsibilities:
  • Capture device screenshots with the technical team
  • Create and update tutorial steps
  • Track number of sessions, visits, and rating
  • Analyze comments and ratings to suggest improvements
  • Publish content in collaboration with the internal technical team

Requirements:
  • Previous experience as a technical writer or content writer
  • Ability to create tutorials, FAQs, manuals, or product documentation
  • Corporate communication skills for client interactions
  • Experience with digital content metrics (GA4)
  • Excellent writing skills in English and Portuguese