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Technical Writer Position
2 semanas atrás
Craft self-service tutorials for customers and support agents analyzing feedback to improve content. Capture device screenshots, create tutorial steps, track sessions, visits, and ratings.
Key Responsibilities:
- Capture device screenshots with the technical team
- Create and update tutorial steps
- Track number of sessions, visits, and rating
- Analyze comments and ratings to suggest improvements
- Publish content in collaboration with the internal technical team
Requirements:
- Previous experience as a technical writer or content writer
- Ability to create tutorials, FAQs, manuals, or product documentation
- Corporate communication skills for client interactions
- Experience with digital content metrics (GA4)
- Excellent writing skills in English and Portuguese