Technical Writer

**About Delinea**:
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
**_ We're thrilled to announce the opening of our new office in Mexico City as part of our continued global expansion. This new location not only supports our growing customer base but also opens up new opportunities for innovation and collaboration. Join us and help shape the culture, impact, and success of our Mexico team from day one_**
**Technical Writer Summary**:
We are seeking a highly skilled, seasoned **Technical Writer** (2-5+ years) to join our dynamic Technical Publications team as we evolve our content and processes to match the exciting growth of our proven products and our next-generation cloud-native security platform.
This role requires a proactive individual who can chase down and verify detailed product information, learn products quickly, and deliver high-quality documentation that enhances customer experience — from best practices guides to detailed technical references. You should also be an optimizer who speaks up and suggests solutions when you encounter processes that can be improved.
This role will report directly to our Technical Publications Manager.
**What You'll Do**:
- Work closely with developers, product managers, customer support, and other stakeholders.
- Chase down detailed product information and learn/test products quickly.
- Contribute to the continuous improvement of documentation team's processes and standards, and lead by example.
**What You'll Need**:
- A decade of technical writing experience, with a strong background in IT or security sector documentation, and familiarity with key concepts such as Active Directory, SCIM, OIDC, SAML, RDP, SSH, and more.
- Deep experience in MadCap Flare and Git-based version control systems, coupled with Agile methodology experience and the ability to self-manage your workload.
- A commitment to continuous learning, with the ability to adapt to new product features and anticipate documentation updates, while adhering to industry standards like the Microsoft style guide.
- Proven project management skills for documentation, from start to finish, with the capacity to grasp complex technical concepts and translate them into accessible content.
- Strong communication and collaboration skills, both in-person and remote, so you can work collaboratively with teammates while contributing advice and support.
- A meticulous approach to writing, editing, and maintaining error-free documentation.
- Enthusiasm for leveraging AI/LLMs to refine writing processes and improve existing content.
- Please be prepared to share writing samples. (URL's or PDF )
**We'd Love to See**:
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field
- Certification in technical writing or related fields
- Awareness of industry-specific regulations and standards that impact documentation
- Proven ability to architect documentation projects to minimize merge conflicts
**Delinea Culture & Benefits**:
**_ Why work at Delinea?_**
- We're passionate problem-solvers doing our part to make the world a safer place.
- We invest in people who are smart, self-motivated, and collaborative.
- What we offer in return is meaningful work, a culture of innovation and great career progression.
At Delinea, our core values are STRONG—Spirited - Trust - Respect - Ownership - Nimble - Global - and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
- Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

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