Technical Expertise Leader

Há 2 dias


São Paulo, São Paulo, Brasil beBeeCybersecurity Tempo inteiro R$48.000 - R$72.000

About the Role

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for years. With 400 million unique users, 270 000 corporate clients, and 517 products, they are a leading provider of cybersecurity solutions.

Our team consists of more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Job Description:

As a Senior Technical Support Engineer, you will be responsible for providing technical assistance to customers and internal teams. You will work closely with development and product management teams to resolve complex technical issues and improve our products.

Your Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Analyze complex technical issues and collaborate with development teams to resolve them
  • Work closely with product management teams to enhance our products and services
  • Stay up-to-date with the latest technologies and trends in the field of cybersecurity

Requirements:

  • Strong technical background in computer science or related field
  • Experience in technical support or customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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