Delivery Experience Program Manager
2 meses atrás
We are seeking a highly skilled Program Manager to join our Customer Fulfillment Experience Team in Amazon BR. As a key member of our team, you will play a critical role in delivering exceptional customer experiences through our delivery and returns services.
Key Responsibilities- Develop and execute strategies to improve customer experience, working closely with cross-functional teams to ensure seamless execution.
- Collaborate with stakeholders to design and implement projects, ensuring alignment with business objectives and customer needs.
- Lead and manage projects from start to finish, ensuring timely delivery and effective communication with stakeholders.
- Identify and analyze business and operational problems, developing solutions to drive process improvements and customer satisfaction.
- Build and maintain strong relationships with internal teams, including Retail, BI, 3P Programs, Operations, Transportation, Technology, and Customer Services.
Our team is dedicated to delivering fast, affordable, comfortable, and reliable delivery and returns experiences to our customers. We are a dynamic and fast-paced team that values innovation, collaboration, and customer obsession.
Requirements- 5+ years of program or project management experience, preferably in a customer-facing or operations role.
- Experience using data and metrics to drive improvements and inform business decisions.
- Proven track record of owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.
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Delivery Experience Program Manager
Há 1 mês
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Program Manager to join our Customer Fulfillment Experience Team in Amazon BR. As a Program Manager, you will be responsible for leading and managing programs that aim to improve the delivery experience for our customers.Key ResponsibilitiesDesign and develop projects to improve the delivery...
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience CX Program Manager to join our team at Amazon Servicos de Varejo do Brasil Ltda. in Brazil. As a key member of our team, you will be responsible for leading CX programs that drive impactful improvements in the customer delivery experience.Key ResponsibilitiesDevelop and implement tracking...
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Delivery Experience Program Manager
2 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience Program Manager to join our Customer Fulfillment Experience Team in Amazon BR. As a key member of our team, you will play a critical role in building strategies and solutions to enhance the Amazon delivery experience for our customers.Key ResponsibilitiesSupport and own the design and...
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Delivery Experience Program Manager
3 semanas atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Program Manager to join our Customer Fulfillment Experience Team in Amazon BR. As a key member of our team, you will be responsible for building strategies and solutions to improve the Amazon delivery experience for our customers.Key ResponsibilitiesSupport and own the design and development of projects, working...
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Delivery Experience Program Manager
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience Program Manager to join our Customer Fulfillment Experience Team in Amazon BR. As a key member of our team, you will play a critical role in building strategies and solutions to improve the Amazon delivery experience for our customers.Key ResponsibilitiesSupport and own the design and...
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Delivery Experience CX Program Manager
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience CX Program Manager to join our team at Amazon Servicos de Varejo do Brasil Ltda. in Brazil. As a key member of our team, you will play a pivotal role in enhancing the customer delivery experience in a high-complexity, ambiguous environment.Key ResponsibilitiesDrive impactful improvements by...
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Delivery Experience CX Program Manager
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience CX Program Manager to join our team at Amazon Servicos de Varejo do Brasil Ltda. in Brazil. As a key member of our team, you will be responsible for leading CX programs that drive impactful improvements in the customer delivery experience.Key ResponsibilitiesDevelop and implement tracking...
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a talented Delivery Experience CX Program Manager to lead customer experience programs in Brazil. As a key member of our team, you will be responsible for driving impactful improvements in customer delivery experience in a high-complexity environment.As a CX DEX Program Manager, you will leverage exceptional ownership and program...
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Delivery Experience CX Program Manager
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience CX Program Manager to lead CX programs in Brazil. As a key member of our team, you will be responsible for driving impactful improvements in the customer delivery experience.Key ResponsibilitiesBuild tracking mechanisms to monitor customer delivery experienceWork cross-functionally with...
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Delivery Experience CX Program Manager
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience CX Program Manager to join our team at Amazon Servicos de Varejo do Brasil Ltda. in Brazil. As a key member of our team, you will be responsible for leading CX programs that drive impactful improvements in the customer delivery experience.Key ResponsibilitiesDevelop and implement tracking...
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroDo you want to be part of Amazon Brazil and contribute to a team that strives to deliver the best delivery experience solutions to delight our customers? Join our team and drive impactful improvements during this journey, leverage data-driven insights, and propose scalable solutions to elevate our customer experience to new heights.At Amazon Brazil, we value...
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a highly skilled Delivery Experience CX Program Manager to join our team at Amazon Servicos de Varejo do Brasil Ltda. in Brazil. As a key member of our organization, you will play a pivotal role in enhancing the customer delivery experience in a high-complexity, ambiguous environment.Key ResponsibilitiesDrive impactful...
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Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a Delivery Experience CX Program Manager to lead CX programs in Brazil. The successful candidate will be customer-focused, highly analytical, and have a proven track record of end-to-end ownership and delivering results in a fast-paced, dynamic business environment.Key ResponsibilitiesDrive impactful improvements in the customer...
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