Delivery Experience Program Manager

Há 11 horas


Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
About the Role

We are seeking a highly skilled Delivery Experience Program Manager to join our Customer Fulfillment Experience Team in Amazon BR. As a key member of our team, you will play a critical role in building strategies and solutions to enhance the Amazon delivery experience for our customers.

Key Responsibilities
  • Support and own the design and development of projects, working closely with internal and external teams to ensure seamless execution.
  • Act as a liaison between teams to connect and converge different program strategies, guaranteeing a linear customer experience.
  • Keep leadership informed about key project issues and collaborate with responsible teams to identify and resolve challenges.
  • Create and lead plans to ensure all business and operations teams have their goals created and delivered on time.
  • Focus the team on high-value activities and business issues critical to providing the best customer experience.
  • Regularly poll the team for their concerns and create agendas for weekly and monthly meetings.
  • Support teams in Brazil needing help thinking through operational problems.
About the Team

Our mission is to delight our customers every time they shop with us, ensuring a fast, affordable, comfortable, and reliable delivery and returns experience.

Requirements
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • 2+ years of driving process improvements experience (preferred)
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field (preferred)

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