Delivery Experience Program Manager

6 meses atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
Want to build an even better customer experience with us here at Amazon?

Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection and convenience - Amazon continues to grow and evolve as world-class e-commerce. Amazon.com.br is an important and fast-growing business for Amazon

For this position, candidate will contribute building strategies and solutions to keep improving Amazon delivery experience to our customers. In a very challenging scenario, she/he will have to dive deep into analyses to come up with insights to define a long term view and high standard proposal to delight our customer when buying at Amazon.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity, complexity and challenge environment. A person who likes to dive deep into data to develop solutions and has strong relationship abilities to ensure that challenging plans are delivered on time. She / He will have excellent composure, written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional tech/business projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

Key job responsibilities
Main activities will be:
- Support and own the design and development of projects, working through all related dependencies with internal and external teams, mainly Retail, BI, 3P Programs, Operations, Transportation, Technology and Customer Services teams.
- Act as a connection between different teams to connect and converge different programs strategies to guarantee linearity on customer experience. Need to ensure activities are synced and information flowing.
- Keep leadership well communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
- Create and lead plans, end to end, ensuring all business and operations teams have their goals created and delivered on time.
- Ensure the team is focused on the highest value activities and business issues that would be critical path for providing the best customer experience.
- Regularly poll the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings.
- Support teams in BR needing help thinking through Operational problems (both business and technical).

About the team
This position is part of Customer Fulfillment Experience Team in Amazon BR. Our mission is to delight our customers every time she/he shops with us
ensuring a fast, affordable, comfortable and reliable delivery and returns experience.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  • Delivery Experience CX Program Manager for Customer Experience Improvement

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    About the RoleWe are seeking a talented Delivery Experience CX Program Manager to lead customer experience programs in Brazil. As a key member of our team, you will be responsible for driving impactful improvements in customer delivery experience in a high-complexity environment.As a CX DEX Program Manager, you will leverage exceptional ownership and program...

  • Delivery Experience CX Program Manager, Customer Fullfilment Experience

    5 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Do you want to be part of Amazon Brazil and contribute to a team that strives to deliver the best delivery experience solutions to delight our customers? Join our team and drive impactful improvements during this journey, leverage data-driven insights, and propose scalable solutions to elevate our customer experience to new heights.At Amazon Brazil, we value...

  • Delivery Experience Strategy Coordinator

    2 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Deliver Exceptional Customer Experiences at AmazonWe are seeking an experienced Program Manager to join our Customer Fulfillment Experience Team in Amazon BR.The ideal candidate will have 5+ years of program or project management experience and be able to drive process improvements, own program strategy, and communicate results to senior leadership.This role...

  • Sr. Program Manager

    5 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Inbound Program Manager, Amazon

    5 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil Marketplace team! We are looking for a talented Program Manager to support Marketplace operations and expansion in Brazil. At this moment, we are looking for a talented Program Manager to support Marketplace operation and expansion in Brazil. In...

  • Senior Program Manager, Consumables Programs

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Program Manager II, Amazon Payment Products

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Program Manager, Consumables Programs | Amazon Servicos de Varejo do Brasil Ltda.

    1 semana atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon Servicos de Varejo do Brasil Ltda. is committed to being Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online.We are seeking a highly skilled Program Manager to join our team in Brazil. This role will be responsible for managing important programs that make customers' lives easier, such...

  • Program Manager, Consumables Programs

    5 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices,...

  • Abuse Prevention Program Manager

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil, we strive to create a work environment that reflects the diversity of our customers and the communities we serve. As part of this effort, we have a dedicated Diversity, Equity and Inclusion squad that fosters a culture of inclusivity and respect. Our leadership team is committed to promoting these values and working towards our goal of...

  • Pricing Program Manager

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.The Retail team is looking for Sr Pricing Program manager to lead pricing strategy and operations for Brazil. The Sr Pricing...

  • Pricing Program Manager

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.The Retail team is looking for Sr Pricing Program manager to lead pricing strategy and operations for Brazil. The Sr Pricing...

  • Program Manager Storage Compliance

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    LATAM Operations Compliance is looking for Program Managers to plan and execute Storage Compliance projects and maintain operational performance in Brazil.The Storage Compliance (StC) Program Manager will ensure products in our supply chain will meet applicable warehousing regulatory requirements (at local, regional and global level), strategize with...

  • Sr. Program Mgr

    5 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Program Manager, Amazon Mentor

    5 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    We are looking for a talented Program Manager to join our Amazon Mentor team. The Program Manager will be responsible for scaling our Partnership Development strategy through programmatic initiatives. The role also has a partnership development component, we expect you to manage the relationship with a pipeline of external partners.You will also be...

  • Brazil Last Mile Delivery Network Project Manager

    1 semana atrás

    Brás Amazon Logistica do Brasil - F95 Tempo inteiro

    About Amazon Logistica do Brasil - F95Amazon Logistica do Brasil - F95 is a leading logistics company that aims to provide exceptional customer service. We are looking for an experienced Last Mile Delivery Network Project Manager to join our team.Job DescriptionWe are seeking a highly skilled and motivated individual to lead the launch of new delivery...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Storage Compliance Program Manager

    2 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    About the RoleWe are seeking a highly skilled Storage Compliance Program Manager to join our team at Amazon Servicos de Varejo do Brasil Ltda. - C41 in Brazil.Key Responsibilities:Develop and implement effective Storage Compliance programs to ensure products meet regulatory requirements.Collaborate with cross-functional teams, including Fulfillment...

  • Program Manager for Global Selling Latam

    Há 1 mês

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    About the RoleWe are seeking a highly skilled Program Manager to drive the success of our Global Selling Program in the Latam region. As a key member of our team, you will be responsible for creating and executing a comprehensive plan to support the growth of our sellers in this region.Key ResponsibilitiesCreate and execute a strategic plan to drive the...

  • Principal Pricing PM, Shopping Experience

    6 meses atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.The Retail team is looking for Sr Pricing Program manager to lead pricing strategy and operations for Brazil. The Sr Pricing...