Delivery Experience Strategy Coordinator
2 semanas atrás
Deliver Exceptional Customer Experiences at Amazon
We are seeking an experienced Program Manager to join our Customer Fulfillment Experience Team in Amazon BR.
The ideal candidate will have 5+ years of program or project management experience and be able to drive process improvements, own program strategy, and communicate results to senior leadership.
This role is part of a fast-growing business for Amazon and offers the opportunity to build strategies and solutions to improve the delivery experience for our customers.
About the Job
Job Description:As a Delivery Experience Program Manager, you will be responsible for designing and developing projects that support the growth of our business. This includes working closely with internal and external teams to ensure smooth execution and timely delivery of projects.
You will also act as a connection between different teams to synchronize activities and ensure information flows seamlessly.
Your key responsibilities will include creating and leading plans, ensuring all business and operations teams have their goals created and delivered on time, and regularly polling the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings.
About the Team
This position is part of the Customer Fulfillment Experience Team in Amazon BR, which aims to delight our customers every time they shop with us by ensuring a fast, affordable, comfortable, and reliable delivery and returns experience.
We are open to hiring candidates to work out of one of the following locations: Sao Paulo, SP, BRA.
Key Qualifications:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Bonus Points:
- 2+ years of driving process improvements experience
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Estimated Salary: R$15,000 - R$30,000 per month, depending on experience and qualifications.
-
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAbout the RoleWe are seeking a talented Delivery Experience CX Program Manager to lead customer experience programs in Brazil. As a key member of our team, you will be responsible for driving impactful improvements in customer delivery experience in a high-complexity environment.As a CX DEX Program Manager, you will leverage exceptional ownership and program...
-
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroDo you want to be part of Amazon Brazil and contribute to a team that strives to deliver the best delivery experience solutions to delight our customers? Join our team and drive impactful improvements during this journey, leverage data-driven insights, and propose scalable solutions to elevate our customer experience to new heights.At Amazon Brazil, we value...
-
Sr. Program Manager
5 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...
-
Delivery Experience Program Manager
6 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroWant to build an even better customer experience with us here at Amazon?Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...
-
Principal Pricing PM, Shopping Experience
6 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.The Retail team is looking for Sr Pricing Program manager to lead pricing strategy and operations for Brazil. The Sr Pricing...
-
Senior Manager, GTM Strategy
Há 1 mês
Brás Amazon AWS Services Brazil Ltd Tempo inteiroAbout the RoleWe are seeking a highly experienced and skilled leader to join our LATAM GTM team as a Senior Manager, GTM Strategy. As a key member of our team, you will be responsible for leading the overall GTM strategy and execution for our Data and AI services across LATAM.Key ResponsibilitiesOwn overall GTM strategy and execution for Data and AI Services...
-
Technical Customer Experience Lead for Global Expansion
2 semanas atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroCompany Overview:"> Amazon Servicos de Varejo do Brasil Ltda. is a leading e-commerce company with a long-term vision to enable a seamless global shopping experience for all customers worldwide. Our goal is to create software that offers customers a unique shopping experience tailored to their preferences.">">About the Role:"> We are seeking a highly skilled...
-
Sr. Program Mgr
5 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...
-
Sr. Product Manager, Kuiper Consumer Services LATAM
6 meses atrás
Brás Amazon Kuiper Brazil (São Paulo) Ltda. Tempo inteiroAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...
-
Pricing Program Manager
6 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.The Retail team is looking for Sr Pricing Program manager to lead pricing strategy and operations for Brazil. The Sr Pricing...
-
Pricing Program Manager
6 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.The Retail team is looking for Sr Pricing Program manager to lead pricing strategy and operations for Brazil. The Sr Pricing...
-
Brás Amazon Kuiper Brazil (São Paulo) Ltda. Tempo inteiroAbout Amazon Kuiper Brazil (São Paulo) Ltda.At Amazon Kuiper Brazil, we value diversity and strive to create an inclusive work environment that reflects the complexity of our customers and their needs. Our company culture is built on a foundation of shared values, including innovation, customer obsession, and operational excellence.Job DescriptionWe are...
-
Customer Practice Manager
6 meses atrás
Brás Amazon AWS Services Brazil Ltd Tempo inteiroThe Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role...
-
Senior Product Manager, Alexa Brazil
6 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAre you passionate about cutting edge technologies such as artificial intelligence and ambient computing? The Amazon Alexa International team is looking for a Senior Product Manager to improve and invent the Alexa customer experience for Brazilian Customers. As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are...
-
Cloud Strategy Leader
4 semanas atrás
Brás Amazon AWS Services Brazil Ltd Tempo inteiroAbout the RoleWe're seeking a technical leader with a strong background in cloud computing to join our World Wide Specialist Organization (WWSO) team in LATAM. As a Senior Specialist Solutions Architect, you will be responsible for shaping and delivering our cloud strategy for North America customers and partners.Key ResponsibilitiesHire, onboard, coach, and...
-
Sr. Economist, Customer Fulfillment Experience
6 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...
-
Principal BR Video Strategy and Go-To-Market, Amazon Ads
5 meses atrás
Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiroAmazon Ads is the digital advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (Sponsored Products, Sponsored Brands and Sponsored Display), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher...
-
Brazil Last Mile Delivery Network Project Manager
1 semana atrás
Brás Amazon Logistica do Brasil - F95 Tempo inteiroAbout Amazon Logistica do Brasil - F95Amazon Logistica do Brasil - F95 is a leading logistics company that aims to provide exceptional customer service. We are looking for an experienced Last Mile Delivery Network Project Manager to join our team.Job DescriptionWe are seeking a highly skilled and motivated individual to lead the launch of new delivery...
-
Customer Success Manager
6 meses atrás
Brás Raytheon Technologies Tempo inteiroUnspecified Responsibilities and Requirements : Customer relationship management, success leadership, customer strategy and growth; IT Service Management; Bachelor's Degree in Business, Computer Science or related field;And 2+ years customer success, solution delivery, practice management, customer-facing consulting or System Administration;...
-
Consumer Product Lead LATAM Opportunity
2 semanas atrás
Brás Amazon Kuiper Brazil (São Paulo) Ltda. Tempo inteiroAmazon Kuiper Brazil (São Paulo) Ltda. is committed to fostering a diverse, inclusive and equitable workplace.About UsWe value diversity and strive to create an environment where every individual can contribute their best work. Our DEI squad is dedicated to promoting representation and inclusion across our organization, ensuring that everyone has a voice...