Delivery Experience Strategy Coordinator

2 semanas atrás


Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

Deliver Exceptional Customer Experiences at Amazon

We are seeking an experienced Program Manager to join our Customer Fulfillment Experience Team in Amazon BR.

The ideal candidate will have 5+ years of program or project management experience and be able to drive process improvements, own program strategy, and communicate results to senior leadership.

This role is part of a fast-growing business for Amazon and offers the opportunity to build strategies and solutions to improve the delivery experience for our customers.

About the Job

Job Description:

As a Delivery Experience Program Manager, you will be responsible for designing and developing projects that support the growth of our business. This includes working closely with internal and external teams to ensure smooth execution and timely delivery of projects.

You will also act as a connection between different teams to synchronize activities and ensure information flows seamlessly.

Your key responsibilities will include creating and leading plans, ensuring all business and operations teams have their goals created and delivered on time, and regularly polling the team in advance for their hot-points and creating the appropriate agenda in weekly and monthly meetings.

About the Team

This position is part of the Customer Fulfillment Experience Team in Amazon BR, which aims to delight our customers every time they shop with us by ensuring a fast, affordable, comfortable, and reliable delivery and returns experience.

We are open to hiring candidates to work out of one of the following locations: Sao Paulo, SP, BRA.

Key Qualifications:

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Bonus Points:

  • 2+ years of driving process improvements experience
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Estimated Salary: R$15,000 - R$30,000 per month, depending on experience and qualifications.



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