Senior Program Manager

1 semana atrás


Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
About the Role

We are seeking a highly skilled Senior Program Manager to lead our Delivery Experience Shipping Programs at Amazon Servicos de Varejo do Brasil Ltda. This is a critical role that will drive the design, implementation, and maintenance of high-impact processes and teams to deliver exceptional customer experiences.

Key Responsibilities
  • Program Development: Define and deliver important programs with broad cross-functional and cross-organizational business impact.
  • Project Leadership: Lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in a new business area.
  • Business Acumen: Bring strong, data-driven business and strategic judgment to decisions.
  • Process Improvement: Invent, evolve, improve, and simplify processes and technology requirements (when appropriate).
  • Business Requirements: Develop business and process requirements, prioritize needs, and manage milestones and overall roadmap.
  • Stakeholder Management: Create buy-in for the vision both internally and with key external partners.
  • Problem-Solving: Approach complex business problems, aligning divergent stakeholder teams to a common plan.
  • Shipping Programs: Launch and configure shipping programs in Brazil.
  • Customer Experience: Enhance Amazon delivery experience, including the definition of shipping prices and shipping promotions.
  • Analytical Skills: Bring analytical horsepower, enhanced excel skills (and ideally SQL), and a deep curiosity about how things work.
  • Cash Flow Optimization: Identify and develop opportunities for improved cash flow in Shipping Programs.
  • Strategic Initiatives: Drive cross-functional strategic initiatives to continuously improve profitability and customer experience.
Requirements
  • Program or Project Management Experience: Proven experience in program or project management.
  • Data-Driven Decision Making: Experience using data and metrics to determine and drive improvements.
  • Leadership and Communication: Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Process Improvement Experience: Experience driving process improvements.
  • Education: Master's degree, or MBA in business, operations, or related field.


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