Relocation Consultant
4 semanas atrás
Job Summary
The Relocation Junior Consultant is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients' policies and benefits. This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for SIRVA Relocation.
Key Responsibilities
- Administer and manage the process of the relocation for the assignee and family from their pre-decision trip to arrival through to settling in and ongoing support management.
- Administer initiating documentation from client and establish (and maintain) paper and soft files.
- Make timely contacts with SIRVA internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs).
- Coordinate with all internal departments/functions to ensure successful assignee experience.
- Remain up to date on local as well as expatriate issues in the international community.
- Maintain inventories of SIRVA Relocation reference materials for the Expatriate 'Welcome Kit'.
- Educate assignees or internal consultants on minor relocation issues as these relate to transferring family.
- Work according to the requirements of the Company Quality System.
Additional Responsibilities
- Maintain the Relocation Database –SMARTS / Service Engine.
- Manage the 3rd parties providers like field consultants, car rental companies etc and liaise with them in co-ordination of the destination service program for the transferring assignee and family member(s), where applicable.
- Provide SIRVA Relocation reports as requested.
Requirements
- 2-5 years of experience in real estate, relocation, human resources and/or accounting or finance.
- Excellent communication and diplomatic skills: preferably with experience in living abroad and / or communicating with all levels of employees, and across cultures.
- Fluent English speaker plus one or more languages.
- Must have a strong customer service background with ability to build relationships, proven skills in project and service partner management are required.
- Must be a Team player and self-starter with initiative and drive.
- Good computer skills - proficient in Microsoft Office applications (Excel, Word, Access).
About SIRVA
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support.
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