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Intermediate Fraud Risk Analyst
2 meses atrás
EBANX stands as a premier payment solution, bridging global enterprises with consumers from the most rapidly expanding digital markets worldwide.
From the outset of our journey, we have embraced a singular mission: to ensure global accessibility for all. We are firm believers in transforming challenges into opportunities, making the seemingly impossible a part of our journey. This is precisely why we have developed a payment technology that forges connections between individuals and businesses daily across 29 emerging markets globally.
We refer to ourselves as ebankers; we are global visionaries who cherish diversity, nurture creativity, and strive diligently to link businesses and individuals through payment solutions. Are you ready to create history with us?
The e-commerce transaction landscape has witnessed exponential growth over the years. In this role, you will focus on addressing a concern that has escalated in tandem with online transactions: FRAUD. We often emphasize that the true challenge lies not in preventing fraudulent transactions but in identifying suspicious activities while maintaining our Merchants' approval rates. There is no merit in having stable fraud statistics if it compromises our operations. We bear the responsibility of being precise in our strategies, which is why we seek an individual with prior experience in Fraud Prevention, complemented by a customer-centric and data-driven mindset. We are a rapidly expanding payment processing firm with a robust presence in Latin and Central America, and we are on the lookout for a Chargeback Analyst to enhance our Fraud Prevention Team.
Key Responsibilities:
Operate with a customer-first approach for Enterprise Merchants; Actively monitor chargeback KPIs and overall performance; Oversee the entire chargeback process (from notification to dispute resolution); Identify offenders and opportunities, devising strategies to address and rectify issues; Contribute innovative ideas and insights that will advance the business.Essential Qualifications:
Understanding of the chargeback process; A strong desire for self-improvement; comfort in the discomfort of your comfort zone, guided by a test-learn approach; Familiarity with dashboard tools; while there is no specific preference, Tableau is the company's official tool; Knowledge of the payment industry and familiarity with key players in the credit card transaction ecosystem; Proficiency in SQL (including table joins and aggregation functions) for data extraction and analysis to streamline daily tasks; Advanced to fluent English proficiency; as a multinational entity, you will frequently communicate in English for emails and meetings; Respect for diverse cultures and beliefs, free from prejudgment.Additional Preferred Skills:
Understanding of statistical principles to inform your data analysis, including hypothesis testing, backtesting rules, and relative risk; Excellent communication skills and a quick learner; Knowledge of chargeback rates and card scheme programs; Fluency in Spanish is also a plus.EBANX Offers:
Language classes in Spanish, English, and Portuguese; Meal allowances; Transportation vouchers (if necessary); WAVES - A program focused on goals and results (variable compensation); EBANX Play - Wellness initiatives (Gympass, e-Sports, SESC); EBANX Education: financial support for undergraduate, graduate, and MBA programs to enhance your career skills; EBANX Skills: budget for workshops and courses; EBANX Flexible: Birthday Day Off; Semi-flexible working hours (8 hours a day, Monday to Friday); EBANX Family: Daycare assistance, extended leave for caregivers, and support programs for children and expectant mothers; EBANX Health: Health and Dental Insurance, with subsidies for dependents and medication for ebankers; Life Insurance: Fully covered by EBANX; Blue Club: Exclusive discounts for ebankers at bakeries, restaurants, courses, electronics stores, and more.