Expert Problem Solver

2 semanas atrás

Buenos Aires, Brasil beBeeTechnical Tempo inteiro US$100.000 - US$120.000
Job Opportunity

We're seeking a skilled Senior Technical Support Engineer to bridge the gap between customers and engineering teams. As a member of our team, you will play a vital role in resolving complex technical issues, providing high-level technical support, and collaborating with cross-functional teams.

About the Role

  • Diagnose and resolve complex technical problems using software engineering expertise.
  • Provide timely and effective solutions to enterprise customers.
  • Collaborate closely with Engineering, Product, and Security teams to facilitate issue resolution and contribute to product enhancements.
  • Apply knowledge of security, bot management, and fraud prevention to assist customers and optimize product performance.
  • Mentor and support other Support Engineers, sharing software engineering knowledge to enhance the team's technical capabilities.
  • Develop and improve support processes, tools, and documentation, creating scripts or tools to automate and streamline support tasks.
  • Engage with customers in a positive and proactive manner, building strong relationships and ensuring their success with our products.

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
  • Minimum 5 years of experience in software engineering or a technical support role with a strong engineering focus.
  • Solid background in software development is essential for this role.
  • Proficiency in backend and frontend development technologies, such as Python, JavaScript, HTML, CSS, and related frameworks.
  • Experience with security principles, bot management strategies, and fraud detection/prevention techniques.
  • Ability to quickly understand and adapt to new technologies and products.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong interpersonal and communication skills, with the ability to explain complex technical concepts to various audiences.
  • Self-motivated and proactive, with the ability to work independently and as part of a team.
  • Familiarity with ticketing systems and support tools; experience with automation and scripting is a plus.
  • A customer-centric mindset with a commitment to providing exceptional service.

What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the industry. If you're passionate about delivering exceptional customer experiences and have a strong background in software engineering, we encourage you to apply for this exciting opportunity.

  • Expert Solutions Developer

    2 semanas atrás

    Buenos Aires, Brasil beBeeSolution Tempo inteiro US$120.000 - US$250.000

    Domain Expert Solutions SpecialistThe Domain Expert Solutions Specialist plays a pivotal role in developing customized solutions for cutting-edge services and offerings.About the Role:Collaborate with customers to understand their unique challenges and provide tailored technical solutions and services.Work closely with customers to comprehend their business...

  • Technical Business Solutions Expert

    2 semanas atrás

    Buenos Aires, Brasil beBeeBusiness Tempo inteiro US$120.000 - US$150.000

    Job OverviewSolve complex business and technical problems as a Business System Analyst. The role requires gathering, documenting, and analyzing business requirements to drive strategic initiatives.This involves working collaboratively with industry experts, fostering open communication, empowerment, innovation, and a customer-centric culture.To excel in this...

  • Expert Thermal Power Plant Controller

    1 semana atrás

    Buenos Aires, Brasil beBeeTechnical Tempo inteiro R$94.000 - R$143.500

    Job Description: As a Technical Support Specialist, you will be responsible for providing expert technical support to control systems in thermal power plants, including troubleshooting, maintenance, and optimization. You will work closely with plant operators, engineers, and stakeholders to ensure safe and efficient operation of control systems for BoP.Key...

  • Expert-Level Technical Support Specialist

    2 semanas atrás

    Buenos Aires, Brasil beBeeSupport Tempo inteiro R$24.000 - R$42.000

    Advanced Technical Support SpecialistThis is a technical support specialist position that requires providing expert-level support to resolve complex customer issues.Key Responsibilities:Complex Issue Resolution: Provide in-depth technical assistance to customers experiencing advanced software and network problems.Escalation Management: Act as the primary...

  • Python Software Development Expert

    2 semanas atrás

    Buenos Aires, Brasil beBeeSoftwareEngineer Tempo inteiro R$800.000 - R$1.000.000

    Software Engineer: Drive Innovation with PythonTake your career to the next level as a skilled Software Engineer specializing in Python. Work on diverse, high-impact projects and deliver cutting-edge solutions that meet global standards.Key Responsibilities:Design, develop, and maintain complex software applications using Python and related...

  • Senior Connected Devices Expert

    2 semanas atrás

    Buenos Aires, Brasil beBeeEngineering Tempo inteiro US$106.000 - US$142.400

    Our team focuses on enabling companies to make secure connected devices. We're accomplished technologists who take a hands-on approach to strategy and delivery, helping customers achieve technical and business goals.The role of a Senior Connected Devices Expert entails leading a regionally-focused team in Presales and Professional Services activities,...

  • Expert de Planeamiento Regional para Categoría

    4 semanas atrás

    Buenos Aires, Brasil Mercado Libre Tempo inteiro

    Join to apply for the Expert de Planeamiento Regional para Categoría - Marketplace role at Mercado Libre Join to apply for the Expert de Planeamiento Regional para Categoría - Marketplace role at Mercado Libre En Mercado Libre estamos democratizando el comercio, el dinero y los pagos en América Latina. Nuestro Marketplace es el lugar donde las...

  • South Cone Creative Leader

    2 semanas atrás

    Buenos Aires, Brasil beBeeStrategist Tempo inteiro US$120.000 - US$150.000

    About this RoleWe are seeking a seasoned creative innovator to spearhead the success of advertisers on our platforms. Our team, comprised of entrepreneurial problem-solvers and data-driven strategists, collaborate with like-minded professionals to tackle complex challenges.This role requires someone with a passion for creative experimentation and launching...

  • Data Science Expert

    2 semanas atrás

    Buenos Aires, Brasil beBeeDataScientist Tempo inteiro US$30.000 - US$45.000

    Data Scientist RoleIV is seeking a remote Data Scientist to work on machine learning problems for unstructured data and large enterprise users.Main ResponsibilitiesDeliver projects starting with diverse data and business targets, owning each project from concept to completion.Contribute to general features for the internal product library while delivering...

  • Data Measurement and Integration Specialist

    2 semanas atrás

    Buenos Aires, Brasil beBeeData Tempo inteiro US$1.000.000 - US$1.400.000

    At the forefront of our organization, we seek a visionary leader to spearhead Data Integration and Measurement strategies across Spanish-speaking Latin American markets.Data Integration and Measurement StrategistWe are looking for a results-driven individual who can drive data maturity by establishing robust measurement approaches, leveraging deep expertise...