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Digital Workspace Operations Manager
2 meses atrás
Job Summary:
SkySys is seeking a highly skilled Digital Workspace Operations Manager to join our team. As a key member of our IT department, you will be responsible for overseeing the management and optimization of our digital workspace environment.
Key Responsibilities:
- Supervise the Onsite Support team to ensure timely and effective resolution of technical issues.
- Coordinate with the Infrastructure team to maintain and improve our IT infrastructure.
- Assist in training and performance evaluations for team members to promote professional development and efficiency.
- Support the implementation and management of digital workspace operation solutions.
- Monitor and optimize digital workspace performance to ensure seamless user experiences.
- Assist in the deployment of new digital workspace technologies and tools as needed.
- Provide second-level technical support for complex issues escalated by the Onsite Support team.
- Troubleshoot and resolve issues related to digital workspace environments.
- Oversee the daily operations of the IT department.
- Work closely with the Client and other IT staff to align digital workspace strategies with organizational goals.
- Facilitate effective communication between the Onsite Support and Infrastructure teams.
- Provide regular updates and reports on digital workspace performance and team activities to senior management.
- Participate in IT projects, such as new technology rollouts, infrastructure upgrades, and process improvements.
- Contribute to the planning, testing, and implementation of project deliverables.
Requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 2 years of experience in IT support, infrastructure management, or a related field.
- Soft Skills: Excellent problem-solving abilities, strong communication skills, and ability to work collaboratively in a team environment.
