Operations Manager

Há 18 horas


São Paulo, São Paulo, Brasil Blueground Tempo inteiro
Operations Manager

At Blueground, we're shaping the future of living, and we're looking for a talented Operations Manager to join our Brazil team. As an Operations Manager, you'll play a critical role in implementing, adapting, and continuously improving our business systems and processes in your country.

Your primary focus will be on getting our properties ready for move-in on time, managing and training third-party contractors, and ensuring smooth operations across the team.

Key Responsibilities:
  • Coordinate the full operational setup and maintenance of Tabas properties, ensuring compliance with brand style and guidelines.
  • Drive down operational costs and continuously improve processes while upholding Tabas' quality standards.
  • Liaise, manage, and negotiate with contractors, vendors, and external business partners to deliver exceptional guest experiences.
  • Partner with cross-functional support teams to enhance the efficiency and effectiveness of guest experience services.
  • Manage timely data collection to update operational metrics, achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service.
  • Lead the onboarding process for Operations Associates and provide continuous feedback to ensure their success.
Requirements:
  • 4+ years of progressive work experience in business operations or services, preferably in a start-up, SME, or large corporation.
  • Bachelor's degree.
  • Advanced English.
  • Results-oriented go-getter with exceptional communication and organizational skills.
  • Team player and creative thinker with strong analytical and problem-solving skills.
  • Guest-centric mindset and project management experience working under tight deadlines.
  • Experience in hospitality or real estate is considered a plus.
  • Proven team management experience, particularly in field operations.

We're a dynamic and growing company, and we're excited to have you join our team. If you're passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply.


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