Fraud Prevention Lead in E-commerce and Gaming

2 semanas atrás


São Paulo, São Paulo, Brasil Pentasia Tempo inteiro
Pentasia Payments & Fraud Team Leader

We are seeking a seasoned professional to lead our payments and fraud team, ensuring the integrity of our operations and delivering an exceptional customer experience.

About the Role

The Payments & Fraud Team Leader is responsible for overseeing payment processing functions, monitoring transactions for potential fraud, and implementing strategies to mitigate related risks. This role plays a critical part in maintaining our reputation for reliability, entertainment value, and customer-focused service.

Key Responsibilities

• Oversee payment processing, including transaction handling, account reconciliation, and regulatory compliance.
• Analyze payment transactions to identify potential fraud and unusual activity, conducting risk assessments and implementing mitigation strategies as needed.
• Apply fraud detection tools and methodologies to spot suspicious trends or behaviors, investigating promptly and escalating any issues that may arise.
• Address payment discrepancies, manage chargebacks, and collaborate with internal teams and external partners to resolve disputes effectively.
• Monitor system performance to ensure operational efficiency, collaborating with Technology teams to optimize and improve workflows.
• Engage with external payment providers and financial institutions to enhance payment processes and reduce fraud risks.

Ideal Candidate Profile

We seek a highly experienced professional with a proven track record in payment processing or fraud detection, preferably within online gaming or a similar sector. Key requirements include:
• A Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Strong leadership abilities and experience managing teams.
• Knowledge of sportsbook and casino products, with a keen eye for identifying fraudulent activity within complex data.
• Familiarity with industry regulations and compliance standards within the i-Gaming industry.
• Excellent organizational and communication skills, with proficiency in Microsoft Office or Google Suite.
• Strong verbal and written communication skills in English, with attention to detail and a commitment to upholding operational integrity.

What We Offer

In addition to a competitive salary package and bonus scheme, we offer a hybrid working model, onboarding support, health insurance for you and your family, a monthly meal allowance, and unlimited access to Udemy and continuous training.

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