Client Services Associate Director

Há 4 dias

Brasil beBeeCareer Tempo inteiro US$80.000 - US$120.000
Job Title: Client Services Associate Director

We are seeking an experienced and results-driven professional to fill the role of Client Services Associate Director. This individual will be responsible for managing day-to-day relationships with clients, providing support and education on platform functionality, and ensuring a world-class client experience.

Key Responsibilities:

  • Cultivate ongoing relationships with clients who leverage the mediasmart platform to run effective mobile advertising campaigns.
  • Lead and develop the Client Services team by managing and supporting them, ensuring their professional growth.
  • Provide direct support and act as the liaison between existing clients in LATAM and the rest of the teams in mediasmart for all day-to-day technology, operations and product related matters.
  • Ensure quality of service, working within a driven and highly motivated team to provide a world-class client experience.
  • Proactively provide training on new functionality, formats and inventory available in the mediasmart platform on a regular basis.
  • Provide detailed analysis of client campaigns, deliver optimization advice and provide best-practice training.
  • Understand client objectives and measurements for success, and daily monitor campaign performance and delivery.
  • Manage client requests for features & integration, gathering specs, organizing requirements based on priority levels and working with the mediasmart team to inform the client regularly on status and delivery dates.

Requirements:

  • Portuguese as a native language.
  • Fluency in English, both written and spoken.
  • +3 years of experience in programmatic digital media, preferably in roles including account management, presales, customer support or trading.
  • Passion for numbers, data-analysis, and other methods of statistical analytics, with exceptional analytical skills and experience working in a metrics-driven organization.
  • Proficiency with metrics used in digital media and experience managing and optimizing digital advertising campaigns to achieve a broad range of marketing objectives.
  • Disposition to interact with customers, educate them and solve their problems.
  • Proactivity, critical thinking and good disposition for working in teams.

Skills:

  • Team player who takes on leadership roles.
  • Analytical, curious, goal-oriented. A problem solver who is proactive and not satisfied until effective solutions are found.
  • Strong orientation to detail, with an ability to collect and organize data, understand the results and communicate them effectively.
  • Excellent interpersonal and communication skills, both written and oral.
  • Able to think independently and prioritize accordingly.
Why Mediasmart?

At mediasmart, we are committed to providing our employees with opportunities for growth and development. We believe that our people are our greatest asset, and we strive to create a work environment that is collaborative, innovative, and fun.

As a member of our team, you will have access to cutting-edge technology, training, and resources to help you succeed. You will also have the opportunity to work with a talented and diverse group of professionals who are passionate about delivering exceptional results.

Join us today and become a part of a dynamic team that is shaping the future of digital marketing

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