Senior Information Technology Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro US$93.146 - US$114.032

The role of Senior Information Technology Analyst involves providing daily leadership in application maintenance services. As a key point of contact for business partners, you will have exposure to IT and business senior leaders.

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This position leads status and remediation actions in case of any issue affecting business solutions operation under the responsibility of LATAM commercial team, mainly focused on customer and sales, data & analytics, and digital solutions.

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Key Responsibilities:

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  • IT services management governance">
  • IT change management">
  • Release management">
  • Continuous improvement">
  • Manage Agile teams (Scrum and KANBAN)">
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In this role, you will work towards providing reliable and high-quality support services and solutions with a strong focus on innovation, experimentation, and intelligent automation. This includes driving ticket volume reduction, IT self-service, more agility, flexibility, better quality, and cost reduction.

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To be successful in this position, you require a technical background, mainly related to ITIL, Agile, and DevOps frameworks, and cloud computing. This background will be essential to promote problem-solving, challenge the status quo, deliver innovation, and resolve how to best support the business through the effective use of technology.

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This person will manage IT services for all LATAM countries in a global company, being exposed to three languages (Portuguese, Spanish, and English), several different cultures and experiences, and a diverse, equitable, and inclusive environment.

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Qualifications:

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  • ">
  • Bachelor's degree required">
  • A minimum of 3 years in roles Application Maintenance Services">
  • Manage Agile teams (Scrum, SAFe, and KANBAN)">
  • Technical background mainly related to ITIL, Agile, and DevOps frameworks, and cloud computing">
  • English intermediate level required">
  • Spanish intermediate level desirable">
  • Knowledge in Salesforce and Data Analytics desirable">
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We are looking for a highly skilled professional who can provide exceptional leadership and technical expertise to our team.

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