Quality Assurance Expert

Há 3 dias

São Paulo, São Paulo, Brasil beBeeAssurance Tempo inteiro R$900.000 - R$1.200.000
Job Summary

We are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring the quality of our services across various markets.

Key Responsibilities:
  • Quality Monitoring & Assessment: Score interactions using defined quality criteria and frameworks.
  • Monitor adherence to pitch, process, and compliance guidelines.
  • Feedback & Coaching Alignment: Document and communicate audit results in a clear, actionable format.
  • QA Framework Development & Maintenance: Refine QA scorecards and audit templates in collaboration with Enablement and Sales Ops teams.
  • Performance Reporting & Insights: Compile QA metrics and trend analysis for leadership.
  • Cross-Functional Collaboration: Coordinate with CRM, Lead Ops, and Execution teams to investigate quality gaps and process issues.
Required Skills & Qualifications:
  • At least 2 years of experience in quality assurance, sales auditing, or CX review roles.
  • Familiarity with sales processes and customer engagement across digital channels.
  • Strong analytical skills and high attention to detail.
  • Excellent written communication and documentation ability.
Competencies:
  • Critical Thinking & Objectivity.
  • Process Orientation.
  • Communication & Documentation.
  • Continuous Improvement Mindset.
  • Cross-Functional Collaboration.
What We Look For:
  • Strategic thinking with the ability to also go deep on the details and analysis.
  • Data-driven approach with examples and hard-driven facts.
  • Customer-centric with creative solutions to complex problems.
  • Ownership and end-to-end accountability.

We strive to create valuable experiences for our users by innovating new experiences that are safe, pleasant, and efficient. We believe in making informed decisions based on data and working together as a team to achieve success.

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