Client Service Representative

Há 2 dias

Barueri, São Paulo, Brasil beBeeCustomer Tempo inteiro R$70.000 - R$103.000
Job Title: Client Services Professional

The purpose of this role is to provide exceptional client service and support to our clients. This includes managing the sales process, scheduling audits, optimizing clients' and auditors' audit schedules, and answering clients' questions about the certification process.

As a Client Services Professional, you will be responsible for:

  • Managing meeting scheduling KPIs for the group.
  • Training/reinforcing processes and procedures.
  • Addressing customer complaints with individual client service when needed.
  • Client services responsibilities for a dedicated group of clients to include key accounts, including scheduling audits, optimizing clients' and auditors' audit schedules, maximizing audit days for a given level of customer demand, answering clients' questions about the certification process, understanding clients' certification needs, identifying and offering the best type of service to meet clients' needs and accreditation requirements, updating the scope of work as necessary and sending to customers as a proposal.
  • Receive, review, and execute all client requests related to their relationship with us.
  • Actively working with the operations department to develop and implement activities to enhance the client/company relationship.
  • Review each relationship for efficiencies, profitability, and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities.
  • Refer new business opportunities to the sales department for quotation and follow-up.
  • Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance.
  • Promote teamwork within the group and cross-train fellow team members.

To be successful in this role, you will need:

  • A High School Diploma or equivalent work experience preferred.
  • 5 years of experience or a combination of education and experience in a business/technical discipline or equivalent business/quality-related experience.
  • Knowledge of ISO 9000, QS-9000, and ISO 14000 Standards and certification requirements or ability to develop such knowledge with training are preferred.
  • Proven planning skills and ability to learn to schedule auditors.
  • Excellent verbal and written communications skills; excellent telephone communications skills.
  • Ability to work independently and comfortably perform multiple functions/tasks in a very high-paced intense environment.
  • Good business background, strong interpersonal skills, service-oriented, and customer sensitive, with concern for accuracy, effectiveness, flexibility, and innovation.
  • Must have a positive attitude and be success-oriented.

Reports to the Operations Manager.

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