Microsoft Dynamics CRM Specialist

3 semanas atrás


Parnaíba, Piauí, Brasil Red pill recursos humanos especializados ltda Tempo inteiro

Job Title: Telecom Customer Relationship Manager

Job Summary:

We are seeking a skilled Microsoft Dynamics CRM Specialist to manage, configure, and optimize our Microsoft Dynamics CRM system. The ideal candidate will have experience with CRM administration, customization, and integration, as well as strong problem-solving and analytical skills.

Key Responsibilities:

  • Manage the day-to-day administration of Microsoft Dynamics CRM, including user setup, security roles, and system configurations.
  • Customize and configure Microsoft Dynamics CRM to meet business requirements, developing and implementing workflows, dashboards, reports, and custom entities.
  • Oversee the integration of Microsoft Dynamics CRM with other systems and data sources, managing data import/export, ensuring data integrity, and implementing data cleansing processes.
  • Provide support to CRM users, including troubleshooting issues, resolving technical problems, and answering user queries.
  • Develop and deliver training materials and sessions to ensure effective use of the CRM system.
  • Analyze business processes and CRM usage to identify opportunities for improvement, implementing best practices and enhancements to optimize CRM performance and user experience.
  • Develop and maintain reports and dashboards to provide insights into customer interactions, sales performance, and other key metrics.

Requirements:

  • Minimum of +2 years of experience in managing and configuring Microsoft Dynamics CRM.
  • Experience with Dynamics 365 is highly desirable.
  • Technical skills: proficiency in Microsoft Dynamics CRM customization, configuration, and administration, experience with CRM integrations and data management, knowledge of CRM reporting tools and analytics.
  • Soft skills: strong problem-solving and analytical skills, excellent communication and interpersonal skills, ability to work independently and as part of a team.

Preferred Qualifications:

  • Certifications such as Microsoft Certified: Dynamics 365 Fundamentals or Microsoft Certified: Dynamics 365 Sales Functional Consultant.

About the Company:

Red pill recursos humanos especializados ltda is a leading provider of recruitment and selection services. We are committed to delivering high-quality solutions to our clients and providing a positive experience for our candidates.



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