RN Case Management Operations Director

Há 2 dias

Brasil beBeeLeadership Tempo inteiro R$90.000 - R$120.000
Job Overview

As a leader in our organization, you will foster a culture of collaboration, adaptability, and accountability by guiding day-to-day operations. Your key responsibility is to champion process improvements and ensure team members are equipped to succeed through training, feedback, and professional growth opportunities.

Key Responsibilities
  • Lead a team of remote, telephonic complex care RN case managers to deliver high-quality service to Tricare beneficiaries.
  • Monitor daily activities of the team and provide guidance and support as needed to answer or clarify questions, issues, or concerns.
  • Coordinate and facilitate regular staff 1:1 meetings, remote team meetings, department meetings, and case rounds with medical directors.
  • Provide direct coaching and feedback to individual staff regarding quality audit results, along with suggestions for improvement in individual performance.
  • Collaborate with Training leaders for new hire orientation and supports the ongoing learning needs of the team.
  • Maintain a working knowledge of beneficiary benefits, contracts, case management policies, professional standards of practice, and community resources to achieve optimum outcomes.
  • Assist teams in recognizing potential or actual risk management issues and escalate appropriately.
  • Investigate internal research for grievances and complaints and supports resolution.
  • Collaborate with other managers to facilitate program delivery and maintain effective communication.

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