Data-Driven Business Growth Analyst

1 dia atrás

Buenos Aires Espírito Santo Brazil beBeeProduct Tempo inteiro R$7.200.000 - R$8.400.000
Job Opportunity

This role is focused on leveraging data to drive business growth and customer satisfaction. We are seeking an experienced professional who can turn insights into actionable recommendations.

At our organization, we believe in the power of diversity and strive to create a workplace that reflects the complexity of the world around us. Our mission is to extend financial opportunity to everyone, and we're looking for talented individuals who share this vision.

We're seeking a Senior Product Analyst who will play a pivotal role in shaping our product strategy and call center operations. This individual will work closely with cross-functional teams to design and develop data-driven solutions that improve performance, enhance efficiency, and elevate customer experience.

Please note - As a successful candidate, you will have the opportunity to grow professionally and contribute to a dynamic team.

Responsibilities
  • Data-Driven Decision Making: Conduct deep-dive analyses to understand user pain points, identify areas for improvement, and provide actionable recommendations to inform product development and call center strategies.
  • Collaboration: Partner with product managers, engineers, operations, and customer experience teams to translate data insights into process and product improvements.
  • Analytics Expertise: Develop and maintain dashboards and reports using SQL or scripting languages, providing real-time visibility into product and call center performance.
  • Root Cause Analysis: Run root-cause analyses to pinpoint inefficiencies and recommend process improvements to enhance customer journeys.
  • Experimentation: Lead A/B tests and other experiments to measure outcomes in call center performance and inform product roadmaps.
Requirements
  • 5+ years of experience in data/product analysis, including call center analytics.
  • SQL expertise; comfortable with complex queries, including CTEs and window functions.
  • Proficiency in BI tools like Sigma, Tableau, or Power BI; experience with DBT is a plus.
  • Basic knowledge of Python and Git.
  • Strong data experimentation and statistical analysis background.
  • Expertise in call center platforms and KPIs; Genesys experience is a plus.
  • Excellent cross-functional collaboration skills.
  • Strong problem-solving, critical thinking, and business acumen.
  • Creative, proactive, organized, and growth-minded.
  • Fluent in English (written and verbal).
About Us
  • We value diversity and believe it's a competitive advantage.
  • We prioritize compassion and care about our customers.
  • We strive for simplicity in our processes and forms.
  • We operate with honesty and transparency in all interactions.
  • We aim to extend financial opportunity to everyone.
Seniority Level
  • Associate
Employment Type
  • Full-time
Job Function
  • Research, Analyst, and Information Technology
Industries
  • Transportation, Logistics, Supply Chain and Storage

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