Team Leader

1 semana atrás


São Paulo, São Paulo, Brasil Tiffany & Co. Tempo inteiro
Job Title: Team Manager

At Tiffany & Co., we are seeking a highly skilled and experienced Team Manager to join our team. As a Team Manager, you will play a critical role in leading, developing, and supporting our sales, operations, and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience.

Key Responsibilities:
  • Sales: Develop and maintain strong relationships with clients to achieve sales plans and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly, and annual store sales plans. Drive client development activities among individual team members to cultivate new and existing clients.
  • Service: Elevate the in-store experience by consistently delivering memorable moments. Lead, model, and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times.
  • Operational Excellence: Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures.
  • Talent: Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization. Partner with the Manager to develop and execute a Talent Action Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Requirements:
  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.
Preferred Qualifications:
  • A college/university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

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