Senior Strategy

1 semana atrás

São Paulo, São Paulo, Brasil beBeestrategist Tempo inteiro US$100.000 - US$120.000
Strategic Operations Analyst

We are seeking an experienced Strategic Operations Analyst to support our Professional Services, Onboarding Consulting, and Docusign University internal customers.

Main Responsibilities:
  • Analyze and report on services data to deliver insights into performance, trends, and areas for improvement.
  • Partner with business leaders to understand goals and challenges, proactively analyzing performance and growth opportunities.
  • Develop and implement global services operations reporting and analytics strategies.
  • Build a strong network across functions, helping develop planning, analytics, insights, modeling, forecasting, and process improvement capabilities.
  • Conceive new or enhanced services operations tools or ways of working.
  • Aid in defining key performance metrics for the services team, contributing to the identification of improvement areas.
  • Foster collaboration between the Services Operations team and Services.
  • Ensure compliance with policies and guidelines, identifying and addressing any process gaps or issues that might impact effectiveness or customer satisfaction.

This is an individual contributor role reporting to the Analytics & Insights Lead. The ideal candidate will have experience in data analytics, sales operations, sales strategy, or a similar role within a consulting or technology company. They should possess excellent analytical skills, good interpersonal and communication skills, and be able to collaborate effectively with cross-functional teams and partners.

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