Customer Success Specialist

Há 2 dias

Região Geográfica Intermediária de São Paulo São Paulo Brazil beBeeTechnical Tempo inteiro US$45.000 - US$58.000
Technical Support Engineer Job Summary

This is an exciting opportunity to join our team as a Technical Support Engineer. In this role, you will be the first point of contact for our customers, providing exceptional support that ensures their success with our products.

  • As a Technical Support Engineer, you will play a key role in solving technical challenges, building strong relationships, and contributing to our mission of delivering world-class customer experiences.
Key Responsibilities:

Direct Customer Support

  • Be the friendly face (and voice) of our company as you engage directly with customers through various support channels.
  • Diagnose and resolve technical issues efficiently while ensuring customer satisfaction.

Online Presence & Community Engagement

  • Represent our company on online forums and social media platforms.
  • Share your expertise by answering technical questions, moderating discussions, and contributing valuable insights to our Community knowledge base.

Ownership & Problem-Solving

  • Take full ownership of customer issues, ensuring thorough investigation and resolution.
  • Communicate progress and solutions clearly and effectively to customers.

Escalation & Collaboration

  • Collaborate with Tier 2 support teams when necessary to resolve complex issues.
  • Act as a bridge between customers and internal teams to ensure seamless problem resolution.

Knowledge Sharing

  • Document best practices, solutions, and technical insights in the form of support articles and tech notes to empower both customers and colleagues.

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