Senior Technical Support Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$39.600
Job Opportunity

This position will serve as a resource for support analysts to resolve complex technical issues.

Key Responsibilities:
  • Escalation of internal service desk issues requiring extensive troubleshooting and investigation.
  • Advanced end user technical resolution on PC hardware and software issues, software installations and upgrades.
  • Support duties for applications, network, server, and security functions where interaction is required with IT functional teams to address end user issues.
  • Labs, special builds, VIPs, and emergency support on a scheduled or ad hoc basis.
  • Population and maintenance of knowledge base documents.
  • Proactive recognition and resolution of end user and IT support issues to maintain visibility within the community.
  • Participation in projects and incident reviews to enhance service level and promote growth.
  • Training of new support staff and coaching of analysts on critical thinking, end user experience, and technical skills.


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