Support Expertise Solution

Há 2 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$70.000 - R$85.000

IT Support Specialist Opportunity

About the Role

This is a chance to join our IT support team as a specialist, providing high-quality technical assistance and expertise to users. You will be responsible for efficiently addressing queries and resolving issues in a timely manner, ensuring user satisfaction.

Key Responsibilities:

  • Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
  • Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
  • Maintain a high level of user satisfaction by delivering exceptional service and support.
  • Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
  • Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
  • Undertake additional responsibilities as assigned to enhance the team's performance and user experience.

Required Skills and Qualifications

  • Minimum 2-3 years of experience in remote IT support or a similar role.
  • Proficient in the administration of Windows 10/11 and macOS environments.
  • Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
  • Hands-on experience with Entra ID (former Azure Active Directory).
  • Familiarity with the ITIL framework and a foundational understanding of networking concepts.
  • Experience with Mobile Device Management (MDM) solutions is a plus.
  • Knowledge of modern AI tools like ChatGPT is a plus.

Benefits and Working Conditions

  • Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
  • Days-off on US national holidays.
  • Reduced Fridays during summer.

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