Brazil Premier Support Manager

2 semanas atrás


São Paulo, São Paulo, Brasil Lenovo Tempo inteiro
Premier Support Manager for Brazil

We are Lenovo, a global technology powerhouse, and we're looking for a talented Premier Support Manager to lead our team in Brazil. As a key member of our support organization, you will be responsible for delivering exceptional support services to our commercial customers in the region.

The ideal candidate will have a strong background in technical support, excellent leadership skills, and the ability to drive process improvements. If you're passionate about delivering world-class support and have a proven track record of success, we want to hear from you

Key Responsibilities:
  • Lead a team of Level 1 engineers providing hardware and software support for Lenovo customers in Brazil.
  • Manage customer escalations, providing executive communication and resolution.
  • Drive customer satisfaction scores and service levels to meet or exceed targets.
  • Develop and implement training plans to enhance team skills and productivity.
  • Establish Business Management Systems (BMS) to ensure service KPIs are met.
  • Perform executive KPI reviews and present action plans to senior regional management.
  • Collaborate with cross-functional teams to ensure seamless integration of support services.
  • Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
Requirements:
  • Strong technical support background and leadership experience.
  • Excellent communication and problem-solving skills.
  • Ability to drive process improvements and implement change.
  • Proven track record of delivering exceptional customer satisfaction.
  • Strong analytical and problem-solving skills.

If you're a motivated and results-driven individual with a passion for delivering world-class support, we encourage you to apply for this exciting opportunity to join our team in Brazil.



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