Staff Premier Support Engineer

1 semana atrás


São Paulo, São Paulo, Brasil Cloudera Tempo inteiro
Job Title: Staff Premier Support Engineer

Job Summary:

We are seeking a highly skilled Staff Premier Support Engineer to join our team at Cloudera. As a key member of our support team, you will play a vital role in ensuring the success of our customers by delivering top-tier technical support for Cloudera Data Platform (CDP), Hadoop Distributed File System (HDFS), and cloud adoption.

Key Responsibilities:

  • Deliver exceptional technical support to our Premier customer base, handling complex issues and proactively enhancing platform stability and performance.
  • Collaborate closely with account teams, engineering, and solutions teams to provide high-quality support and serve as a trusted technical advisor.
  • Provide advisory services, troubleshoot effectively, and engage higher management when necessary to meet SLAs and offer technical guidance.
  • Participate in issue resolution, research, and Proof of Concepts (POCs) for technical support and customer success.
  • Present Quarterly Technical Reviews to clients to showcase results.

Requirements:

  • Bachelor's Degree in Computer Science or Computer Engineering, or equivalent experience.
  • Open Source experience is a key requirement.
  • 5 years of technical support experience.
  • 2 years of enterprise account management (interaction with the end client on strategic deliveries).
  • Demonstrated ability to manage technical projects and processes.
  • Ability to collaborate and partner with internal teams.
  • Professional oral, presentation, and written communication skills.
  • Experience with supporting Java applications running on Linux or Windows.
  • Ability to quickly learn and pick up new technical concepts.
  • Strong knowledge of networking concepts (TCP/IP, DNS, etc.) and ability to troubleshoot complex networking issues in a Linux or Windows environment.
  • Hadoop knowledge and skills are a must.

What We Offer:

  • Generous PTO Policy.
  • Support work life balance with Unplugged Days.
  • Flexible WFH Policy.
  • Mental & Physical Wellness programs.
  • Phone and Internet Reimbursement program.
  • Access to Continued Career Development.
  • Comprehensive Benefits and Competitive Packages.
  • Paid Volunteer Time.
  • Employee Resource Groups.

Cloudera is an Equal Opportunity / Affirmative Action Employer.



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