Principal Support Engineer
Há 3 dias
We are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and MFT solutions, you will be responsible for providing expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments.
Key Responsibilities- Diagnose and troubleshoot technical issues related to file transfer, network protocols, encryption, and databases.
- Provide expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments.
- Collaborate with cross-functional teams, including Development and Product Management, to resolve escalated issues and ensure timely resolution.
- Develop and maintain technical documentation, knowledge base articles, and best practices guides for internal and external use.
- Continuously monitor and evaluate system performance, security, and scalability, identifying areas for improvement and implementing proactive measures.
- 8+ years of experience in working with Managed File Transfer solutions.
- Extensive expertise in networking, certificates, encryption, and databases, including the ability to analyze performance-related issues on the application, network, or database.
- Detailed knowledge of TCP/IP stack, NAT, IP routing, and file transfer protocols.
- Ability to install and troubleshoot certificate-based authentication.
- Experience with Software-as-a-Service (SaaS) delivery models.
- Proficiency in scripting languages (e.g., Python, PowerShell, Bash) and knowledge of OOP (JAVA, C#).
- Ability to communicate confidently with customers using perfect written and spoken English in technically deep conversations.
As a Principal Support Engineer at Redwood Software, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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Principal Support Engineer
4 semanas atrás
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our customers and internal stakeholders.Key ResponsibilitiesServe as the primary point of contact for clients seeking technical...
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Principal Support Engineer
3 semanas atrás
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroUnlock Your Potential as a Principal Support Engineer at Redwood SoftwareAt Redwood Software, we empower our customers with lights-out automation for their mission-critical business processes. As a Principal Support Engineer, you'll be part of an energetic team that lives to make customers successful.Your ImpactWe're looking for highly motivated individuals...
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Principal Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroJob Title: Principal Support EngineerWe are seeking a highly motivated and experienced Principal Support Engineer to join our Technical Support team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing technical expertise and support to our customers and internal teams.Key Responsibilities:Provide technical assistance...
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Principal Support Engineer
Há 14 horas
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients and internal stakeholders.Key ResponsibilitiesServe as the primary point of contact for clients seeking technical...
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Principal Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an "@redwood.com" email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.Our Mission:At Redwood...
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Principal Support Engineer
3 semanas atrás
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...
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Principal Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and a referent on MFT in general, you will play a key role in building internal enablement for customer-facing teams and working closely with our Product and Engineering team to improve...
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Principal Support Engineer
Há 1 mês
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a key member of our team, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...
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Principal Support Engineer
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São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and a referent on Managed File Transfer (MFT) in general, you will play a crucial role in building internal enablement for customer-facing teams and collaborating with our Product and...
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Principal Support Engineer
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Principal Support Engineer
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Principal Support Engineer
Há 1 mês
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated...
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Principal Support Engineer
Há 1 mês
São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Principal Support Engineer to join our Technical Support department at Redwood Software. As a technical expert on our product and a referent on Managed File Transfer (MFT) solutions, you will play a critical role in helping our customers succeed.Key ResponsibilitiesServe as the primary point of...
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Designated Support Engineer
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