Principal Support Engineer
2 meses atrás
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing expert technical assistance to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve escalated issues.
Key Responsibilities- Technical Expertise: Serve as the primary point of contact for clients seeking technical assistance with our MFT solutions, providing expert guidance and assistance in configuring, optimizing, and maintaining their enterprise MFT deployments.
- Troubleshooting: Diagnose and troubleshoot technical issues related to file transfer, network protocols, encryption, and databases, identifying areas for improvement and implementing proactive measures.
- Documentation: Develop and maintain technical documentation, knowledge base articles, and best practices guides for internal and external use.
- Collaboration: Collaborate with cross-functional teams, including Development and Product Management, to resolve escalated issues and ensure timely resolution.
- Customer Focus: Closely work with assigned Enterprise customers to review their environments, provide insights and recommendations, review their support history, and ensure their issues are resolved promptly.
- Experience: 8+ years of experience in working with Managed File Transfer solutions, with extensive expertise in networking, certificates, encryption, and databases.
- Technical Skills: Proficiency in scripting languages (e.g., Python, PowerShell, Bash), knowledge of OOP (JAVA, C#), and experience with Software-as-a-Service (SaaS) delivery models.
- Communication Skills: Excellent communication skills with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
- Problem-Solving Skills: Exceptional problem-solving skills and the ability to thrive in a fast-paced, customer-centric environment.
As a Technical Support Specialist at Redwood Software, you will have the opportunity to work with a talented team of professionals, develop your technical expertise, and make a meaningful impact on our customers' success.
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Principal Support Engineer
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Principal Support Engineer
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Principal Support Engineer
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São Paulo, São Paulo, Brasil Redwood Software Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Redwood Software. As a Principal Support Engineer, you will be responsible for providing expert technical assistance to our customers and internal teams, ensuring the successful implementation and operation of our Managed File Transfer (MFT)...
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