Principal Support Engineer
Há 1 mês
At Redwood Software, we're on a mission to unleash human potential by empowering our customers with lights-out automation for their mission-critical business processes. As a Principal Support Engineer, you'll be at the forefront of this mission, working closely with our Product and Engineering team to improve our MFT products and provide expert guidance to our customers.
Your Key Responsibilities- Serve as the primary point of contact for clients seeking technical assistance with our MFT solutions
- Diagnose and troubleshoot technical issues related to file transfer, network protocols, encryption, and databases
- Provide expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments
- Collaborate with cross-functional teams to resolve escalated issues and ensure timely resolution
- Develop and maintain technical documentation, knowledge base articles, and best practices guides for internal and external use
- 8+ years of experience in working with Managed File Transfer solutions
- Extensive expertise in networking, certificates, encryption, and databases
- Detailed knowledge of TCP/IP stack, NAT, IP routing, and file transfer protocols
- Ability to install and troubleshoot certificate-based authentication
- Experience with Software-as-a-Service (SaaS) delivery models
- A dynamic and energetic team that lives to make customers successful
- A collaborative and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
We're looking for highly motivated individuals with a passion for technology to join our Technical Support department. If you're a technical expert with a strong background in MFT solutions and a passion for customer success, we'd love to hear from you.
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