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Digital Operations Delivery Technology Specialist
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We are seeking a highly skilled Digital Operations Delivery Technology Specialist to join our team at Iron Mountain. As a key member of our Digital Operations team, you will play a critical role in driving operational performance improvements through innovative solutions and advanced technology.
Key Responsibilities- Operational Technology Expertise: Serve as a subject matter expert for operational technologies across the region, applying industry experience and innovative solutions to drive business outcomes.
- Process Optimization: Ensure standard tools and processes are in place and executed as expected, identifying opportunities for improvement and implementing changes to enhance operational efficiency.
- Project Management: Perform project reviews to support productivity and efficiency improvements, focusing on process and technology design/re-design to drive business results.
- Performance Analysis: Support operations with performance tools calibration and KPI reporting, identifying variations from key performance indicators and working with local teams to chart remediation paths.
- Relationship Building: Develop relationships with local operations teams to provide guidance and assistance, ensuring seamless collaboration and communication.
- Solution Implementation: Assist in solution implementation planning and execution for large or complex customer engagements, ensuring successful deployment and adoption.
- Requirements Definition: Design and define requirements for improvement initiatives, including testing and approval (UAT), to ensure successful implementation and adoption.
- Process Modeling: Model and project for improvement initiatives, testing, and documenting new tools and processes to drive business outcomes.
- Technology Initiatives: Identify short- and near-term technology initiatives to improve operational performance as part of financial planning, ensuring alignment with business objectives.
- Change Management: Support operations change management, rollout, and training on technology improvement initiatives, ensuring smooth transition and adoption.
- Results Delivery: Deliver results expected by initiative forecasts, identifying and removing blockers to ensure successful project completion.
- Education: Bachelor's degree required.
- Language: Fluent in English; multilingual proficiency is a plus.
- Experience: 5+ years of experience with relevant solutions in:
- Business Process Outsourcing/Management: Technical experience in mailroom, scanning, data capture, etc.
- Business Solutions: Leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management, and/or Information Governance.
- Document Capture: Proven experience in advanced document capture and data recognition technologies.
- Technology Skills: Strong understanding and experience with relevant technology and excellent data analysis skills.
- Database Skills: Advanced spreadsheet and/or intermediate database skills.
- Process Knowledge: Knowledgeable in standard processes scalable in a production environment.
- Communication: Effective presentation of detailed analysis results to senior management.
- Travel: Ability to travel up to 40% of the time.
- Interpersonal Skills: Excellent written, oral, and presentation skills with strong interpersonal, planning, and analytical abilities.
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
We help lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
We are committed to intentionally creating and supporting an inclusive and diverse workforce. At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact.
