Operational Manager

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

Job Summary

We are seeking an experienced Operational Manager to join our team at Orange. As a key member of our customer operations team, you will be responsible for managing a team of customer operations associates, ensuring the effective delivery of our services, and driving continuous improvement.

Key Responsibilities

  • Manage day-to-day operational tasks and ensure seamless service delivery
  • Act as a single point of contact for all operational requirements and escalations
  • Develop and implement key delivery strategies, processes, and procedures
  • Conduct regular reviews of customer operations associates' tasks and performance
  • Drive Service Improvement Programs and initiate structural improvement and efficiency initiatives
  • Ensure quality controls and adherence to standards

Requirements

  • Excellent communication and leadership skills
  • Ability to lead customer-facing communication and manage multiple customers and services
  • Good analytical skills and ability to identify trends
  • Knowledge of IT service management standards and certifications (Agile or ITIL)
  • At least 3 years of experience in managing service operations, preferably in a large-scale network, IT infrastructure, datacenter, or cloud support operation

What We Offer

  • A comprehensive benefit program, including medical, dental, life insurance, meal allowance, transportation allowance, bonus plan, and more
  • A dynamic and supportive work environment with opportunities for growth and development
  • A chance to work with a leading company in the industry and contribute to its success

Contract Type

CDI (Permanent Contract)



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