Senior Human Resources Advisor
3 semanas atrás
Job Summary
In the role of Senior Human Resources Advisor at Carrier, you will be responsible for delivering high-quality HR services to employees, managers, and HR colleagues across the Americas region. Your expertise in HR programs, policies, processes, and systems will enable you to provide accurate and timely responses to inquiries.
Key Responsibilities
• Respond to employee inquiries through ServiceNow case management system and telephony system, striving for first contact resolution.
• Leverage the HR knowledge base to provide consistent customer service.
• Assign inquiries to colleagues for resolution and redirect/escalate as appropriate within Global People Services, to HR business partners, Communities of Expertise, or outside of HR (Payroll/Digital).
• Actively build and develop the HR knowledge base to help employees, managers, and HR business partners find answers via self-service.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.
Requirements
• Bachelor's degree (or equivalent experience) with 3+ years of experience in Human Resources field.
• Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese.
• Availability to work in Mexico City or São Paulo/SP.
• Experience understanding and meeting Key Performance Indicators (KPIs).
• Experience with HR and case management systems.
• Demonstrated experience in issue identification and escalation.
• Experience communicating through various intake channels.
About Carrier
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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