Senior Human Resources Advisor

3 semanas atrás


São Paulo, São Paulo, Brasil Carrier Tempo inteiro

Job Summary

In the role of Senior Human Resources Advisor at Carrier, you will be responsible for delivering high-quality HR services to employees, managers, and HR colleagues across the Americas region. Your expertise in HR programs, policies, processes, and systems will enable you to provide accurate and timely responses to inquiries.

Key Responsibilities

• Respond to employee inquiries through ServiceNow case management system and telephony system, striving for first contact resolution.
• Leverage the HR knowledge base to provide consistent customer service.
• Assign inquiries to colleagues for resolution and redirect/escalate as appropriate within Global People Services, to HR business partners, Communities of Expertise, or outside of HR (Payroll/Digital).
• Actively build and develop the HR knowledge base to help employees, managers, and HR business partners find answers via self-service.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.

Requirements

• Bachelor's degree (or equivalent experience) with 3+ years of experience in Human Resources field.
• Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese.
• Availability to work in Mexico City or São Paulo/SP.
• Experience understanding and meeting Key Performance Indicators (KPIs).
• Experience with HR and case management systems.
• Demonstrated experience in issue identification and escalation.
• Experience communicating through various intake channels.

About Carrier

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.



  • São Paulo, São Paulo, Brasil Carrier Tempo inteiro

    Job SummaryCarrier is seeking a highly skilled and experienced Senior Human Resources Advisor to join our fast-paced Human Resources team serving employees, managers, and HR colleagues for the Americas region. As a key member of our team, you will be responsible for providing accurate and timely responses to inquiries from employees, managers, and HR...

  • Human Resources Director

    3 semanas atrás


    São Paulo, São Paulo, Brasil Fiserv, Inc. Tempo inteiro

    Fiserv, Inc. Job Description:Director HR OperationsWe are seeking a Director HR Operations to join our team at Fiserv, Inc. As a key member of our Human Resources department, you will be responsible for designing and implementing human resources programs, policies, and procedures that support the organization's goals and objectives.Main...


  • São Paulo, São Paulo, Brasil Colgate-Palmolive Tempo inteiro

    Job SummaryWe are seeking a highly skilled Senior Human Resources Specialist to join our team at Colgate-Palmolive. As a key member of our HR department, you will be responsible for managing all personnel administration processes for our Jaguaré and Via Anchieta plants, including the coordination of interns at the locations.Main ResponsibilitiesManage...

  • Human Resources Director

    4 semanas atrás


    São Paulo, São Paulo, Brasil Qintess Tempo inteiro

    Job Purpose:The Human Resources Director will be a key member of the Executive Committee and reports directly to the Group CEO. This senior executive role will have full responsibility for Qintess' human resources capabilities, outlining the company's people strategic vision, implementing the strategy, and ensuring that the workforce is engaged, prepared,...


  • São Paulo, São Paulo, Brasil MGI Tempo inteiro

    Job DescriptionAre you a strategic thinker with a passion for HR? Do you thrive in a dynamic environment where collaboration and teamwork are core values? We are seeking a highly skilled Senior Human Resources Generalist to join our team at MGI Tech Co., Ltd.Key ResponsibilitiesProvide comprehensive HR support to employees in Brazil, Mexico, Peru, and...

  • Human Resources Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Amaris Consulting Tempo inteiro

    **About the Role**Amaris Consulting is seeking a highly skilled Human Resources Manager to join our team. As an HR Manager, you will be responsible for managing the day-to-day operations of our human resources policies, procedures, and programs.**Key Responsibilities**Conducting legal watch on the local scope and supporting the implementation of work rules...


  • São Paulo, São Paulo, Brasil Mingyang Smart Energy Tempo inteiro

    Brazil Human Resources DirectorMingyang Smart Energy is seeking an experienced and strategic human resources director to lead our Brazil branch. This is a key role that will be responsible for developing and implementing HR strategies, building a comprehensive HR management system, and managing talent acquisition and development in the...


  • São Paulo, São Paulo, Brasil Hr4 Human Resources Tempo inteiro

    **Analista de Folha de Pagamento Júnior****Vaga em Hr4 Human Resources**Descrição:**Local da Empresa/Trabalho:** Hr4 Human ResourcesFormato de Trabalho:** PresencialHorário de Trabalho:** De segunda a sexta-feiraAtividades:Efetuar a conferência da folha de pagamento processada e calculada pelo nosso fornecedor de folha.Preparar as informações de...


  • São Paulo, São Paulo, Brasil Kaizen Gaming Group Tempo inteiro

    About Kaizen Gaming GroupKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more...


  • São Paulo, São Paulo, Brasil People Human Resources Tempo inteiro

    Descrição do CargoA posição de Coordenador(a) Administrativo Financeiro na People Human Resources busca alguém com experiência sólida na área financeira, capaz de gerenciar atividades financeiras, planejamento orçamentário e análise de relatórios.ResponsabilidadesGerenciar todas as atividades financeiras da empresa;Coordenar a gestão de pessoas...


  • São Paulo, São Paulo, Brasil CastleSquare Tempo inteiro

    Senior Advisor - International Capital MarketsCastleSquare is a leading capital markets advisory firm with a strong track record of securing tailored debt and equity solutions for institutional real estate projects across the United States. We are seeking a Senior Advisor to join our team in São Paulo and focus on presenting U.S. commercial real estate...


  • São Paulo, São Paulo, Brasil realme真我-Italiano Tempo inteiro

    Job Responsibilities:As a Human Resource Business Partner at realme真我-Italiano, you will be responsible for human resources work planning for internal organizations in overseas regions. This includes clarifying organizational structure and staffing levels, establishing a position system, and recruiting key talents to support business development.Key...


  • São Paulo, São Paulo, Brasil Fiserv, Inc. Tempo inteiro

    **Transforming Human Resources at Fiserv**We're seeking a skilled Human Resources Program Manager to join our team at Fiserv, a global leader in Fintech and payments. As a key member of our HR operations team, you will be responsible for implementing and administering human resources programs, policies, and procedures through a service center.**Key...

  • Human Resources Director

    4 semanas atrás


    São Paulo, São Paulo, Brasil CPM Holdings, Inc Tempo inteiro

    Job Summary: We are seeking a skilled HR Manager to lead our human resources function in Brazil. The successful candidate will be responsible for aligning business objectives with employees and management, formulating partnerships across the HR function, and delivering value-added services to management and employees.Key Responsibilities:Recruit, interview,...


  • São Paulo, São Paulo, Brasil Hr4 Human Resources Tempo inteiro

    **Especialista em Recursos Humanos**:Hr4 Human Resources - SAO PAULO - Brasil**Salário compatível com o mercado**- CLT - Tempo Integral- Presencial- ANALISTA- Ver outras vagas**Descrição**:**Local de Trabalho**:Paulista - SP - PRESENCIAL**Horário de Trabalho**:De segunda a sexta-feira, das 9h às 18h**Descrição Sumária das Atividades**:**- **Rotinas...

  • Senior Geologist

    Há 1 mês


    São Paulo, São Paulo, Brasil LHR Américas Tempo inteiro

    Job Title: Senior GeologistJoin LHR Americas in our search for a highly skilled Senior Geologist to lead our Unconventional Resource Assessment and Data Solution Division (URADSD) team. As a key member of our team, you will be responsible for managing the unconventional portfolio through technical, risk, resource, and commerciality assessments and strategic...


  • São Paulo, São Paulo, Brasil Warner Bros. Discovery, Inc. Tempo inteiro

    Company OverviewWarner Bros. Discovery, Inc. is a global leader in the entertainment industry, offering career-defining opportunities for talented professionals.Salary: $85,000 - $115,000 per yearThe estimated salary range for this position is based on national averages and may vary depending on factors such as location, experience, and qualifications.About...


  • São Paulo, São Paulo, Brasil realme真我-Italiano Tempo inteiro

    At realme真我-Italiano, we are seeking a skilled Human Resource Business Development Partner to join our team. The successful candidate will be responsible for human resources work planning for our internal organizations in overseas regions. This includes clarifying organizational structure and staffing levels, establishing a position system, and...


  • São Paulo, São Paulo, Brasil Ibm Tempo inteiro

    Job SummaryThe Finance & Admin Business Analyst is a crucial role in the ongoing profitable operations for IBM. This position oversees financial activities, enabling the company to bring innovative solutions to market.Your Role and ResponsibilitiesKey responsibilities include operational human resources tasks, focusing on onboarding and time control. The...

  • Human Resources Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Virbac Tempo inteiro

    Join Virbac and be part of a dynamic team that is passionate about animal health and well-being. As a Human Resources Expert, you will play a key role in shaping the company's culture and ensuring that our employees have the skills and resources they need to succeed.Key Responsibilities:Develop and implement HR strategies that align with the company's goals...