AI Technical Support Specialist
Há 6 dias
We are seeking an experienced Technical Support Professional to join our team. As a Technical Support Specialist, you will play a critical role in delivering fast, effective, and high-quality support to clients.
Key Responsibilities- Respond to customer inquiries via WhatsApp, email, and Slack, ensuring timely and satisfactory resolutions
- Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
- Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
- Collaborate with Product and Engineering teams to escalate complex issues and contribute to product improvements
- Experience in Customer Support, Technical Support, or Helpdesk roles, preferably in SaaS or tech environments
- Strong troubleshooting skills and ability to resolve issues efficiently
- Familiarity with AI behavior, JSON structures, and state machines (training provided)
- Experience with AI configuration, WhatsApp, APIs, and third-party integrations
- Knowledge of process automation; experience with Zapier is advantageous
- Programming knowledge, particularly in Python, is beneficial
This role is ideal for someone who excels at problem-solving, is highly organized, and has a strong interest in technology and AI.
About UsWe value innovation, teamwork, and customer satisfaction. If you share these values and are passionate about delivering exceptional support, we encourage you to apply.
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