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IT Service Excellence Specialist
2 semanas atrás
We are seeking a highly skilled IT Service Level Manager to drive excellence in our service delivery.
The successful candidate will develop, negotiate and manage Service Level Agreements (SLAs) with internal and external partners, ensuring alignment with business needs.
Main Responsibilities- Develop, negotiate, and handle SLAs with internal and external partners to ensure alignment with business objectives.
- Analyze service performance data to identify trends and areas for improvement.
- Maintain a centralized Service Catalogue and oversee IT Service Management governance.
- Manage capacity and delivery plans across internal and external teams.
- Act as primary point of contact for all service-related issues and escalations.
- Minimum 10 years experience in IT service management or a related field.
- Proven track record of managing SLAs and improving service delivery in large organizations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively with cross-functional teams and manage multiple stakeholders.
