
Senior IT Operations Coordinator
1 dia atrás
This senior role involves overseeing a team of IT professionals to deliver high-quality support services. The Lead IT Support Specialist will be responsible for operational management, knowledge gap analysis, and ensuring the team's awareness of service levels and objectives.
Main Responsibilities:- Coordinate daily operations of the IT support team
- Analyze and address knowledge gaps within the team
- Maintain accurate workload balance to guarantee performance
- Interface with vendors to ensure proper service and results
- Communicate and escalate recurring issues to IT Operations Manager in a timely manner
- Participate in cross-regional and local IT meetings
- Over 5 years' experience in a leadership position
- Mandatory English fluency
- In-depth experience with ITIL processes (Practitioner level preferred)
- Experience with hybrid and multi-cloud environments
- Supporting VIPs when required
- Cisco Datacenter technology expertise
- Leadership and management
- IT Service Management
- Cloud computing
- Communication and collaboration
As a Lead IT Support Specialist, you will have the opportunity to work with a dynamic team, driving excellence in IT support services. If you are a seasoned professional looking for a challenging role, apply now.
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It Service Operations Engineer
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