It Service Operations Engineer

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil Meituan Tempo inteiro

Responsibilities: Product Testing, Procurement, and System Integration Validate local products based on headquarters' architecture standards and execute procurement and device purchases.
Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.
Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs.
IT Infrastructure and Network Management Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards.
Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements.
Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity.
Service Management and Coordination Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services.
Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment.
Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality.
Standard Procedures, Reporting, and Team Management Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters.
Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences.
Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.
Requirements: Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
At least 3 years of experience in IT service management, with overseas work experience preferred.
Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred.
Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.
Advantage with ITIL and PMP certifications.
Excellent communication and team management skills, capable of working in a multicultural environment.
Strong problem-solving skills?quick response capabilities and project collaboration skills.

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