Sr. It Operations Analyst

Come Make an Impact on Millions of BraziliansAt RecargaPay, we're on a mission to deliver the best payment experience for Brazilian consumers and small businesses, by building a powerful digital ecosystem where the banked and unbanked connect, and where consumers and merchants have a one-stop shop for all their financial needs.We serve over 10 million users and process more than USD 4 billion annually.We've been profitable since **** and operate our own credit business.We are an AI-first, 100% remote team, scaling in the rapidly changing Brazilian financial market.Our goal?Deliver the best payment experience in Brazil for people and small businesses alike.We value autonomy, ownership, and a bias for action.We're looking for people who are curious, hands-on, and driven by impact, who want to solve real problems, work with strong teams, and rethink what's possible.If you're ready to do your best work, at scale, with purpose, this is your place.ResponsibilitiesAs an IT Ops Tech Lead, you will play a strategic role, serving as both a technical reference and team leader for IT Operations.This position requires a balance between technical expertise, process automation, people leadership, and cross-functional collaboration.You will be responsible for driving scalability, reliability, and continuous improvement in IT support and operations, ensuring RecargaPay's employees across all regions have the right tools and infrastructure to perform at their best.Strategic Leadership & AlignmentDefine IT Ops objectives and goals, ensuring alignment with RecargaPay's broader technology and business strategies.Collaborate with Cybersecurity, Infrastructure, HR, Purchasing, and other stakeholders to guarantee security, compliance, and operational excellence.Guide conversations to remove blockers, promote collaboration, and drive a culture of automation-first and self-service.Automation & Continuous ImprovementLead the adoption of automation in IT Ops processes, including hardware/software provisioning, ticketing workflows, and access management.Identify and prioritize opportunities for AI-assisted automation to improve responsiveness, reduce repetitive tasks, and enhance the employee experience.Drive scalable solutions for managing over 600+ devices across multiple countries, ensuring processes keep pace with company growth.Operational Excellence & Technical GuidanceEnsure the technical quality of IT Ops deliverables by providing guidance on complex problem-solving in hardware, software, and network environments.Oversee the IT inventory lifecycle (procurement, deployment, maintenance, decommission), introducing tools and automations for efficiency.Define and monitor KPIs for IT Ops (helpdesk, SLAs, employee satisfaction), implementing continuous improvement actions.Ensure implementation of observability standards across IT Ops, including monitoring, alerting, and reporting on system health and support performance.People Leadership & DevelopmentActively participate in the recruitment, training, and development of IT Ops team members, fostering a growth-oriented and collaborative environment.Support staffing decisions, matching people to tasks based on skills, priorities, and development opportunities.Lead retrospectives and feedback cycles, driving continuous improvement within the IT Ops team.Define and follow up on individual development goals aligned with team and company objectives.Compliance & SecurityCollaborate with internal and external auditors to maintain compliance with standards (PCI, DSS, CIS, NIST, LGPD).Partner with Cybersecurity to embed secure-by-design practices in IT Ops processes, leveraging automation for audits and reporting.What we're looking forProven experience in IT Operations, preferably in scaling environments with distributed teams.Strong background in automation tools, scripting (Python, Bash, PowerShell), and endpoint management (MDM, Intune, JAMF, etc.).Hands-on experience with Google Workspace, Slack, and enterprise SaaS platforms.Knowledge of security frameworks and compliance standards.Experience managing IT assets at scale (Windows, Mac, peripherals).Strong leadership skills: capable of balancing strategic vision and tactical execution.Excellent communication skills, with the ability to align technical and non-technical teams.RequirementsProven experience in IT Operations or Technical Support, preferably with a focus on large-scale workstation management (more than 600 users) and a history of implementing automation.Proven diagnostic and problem-solving skills, with strong experience in Windows and macOS environments (Linux experience desirable), and the ability to develop automated solutions.Excellent communication and interpersonal skills, with an emphasis on creating a positive employee experience and communicating improvements.Strong organizational and time management skills, with a proactive approach to prioritizing tasks and identifying optimization opportunities.Proficiency in information security best practices and regulatory requirements (e.g., CIS, NIST, LGPD), with a focus on compliance automation.Bachelor's degree in Computer Science, Engineering, or a relevant field.Fluency in Portuguese and Spanish, with intermediate to advanced English proficiency.Hands-on experience with MDM tools (e.g., Jamf, Kandji, Quest Kace SMA), system administration tools (e.g., OS automation, VPN configurations, endpoint security solutions), and collaboration tool administration (e.g., Google Workspace, Slack, Atlassian Ecosystem), with a clear focus on automation and integration of these tools.Commitment to continuous improvement and willingness to contribute to IT Operations initiatives that enhance productivity and employee satisfaction through automation and optimization.BenefitsCompetitive and market-aligned salary.Remote work — wherever you are, you're part of the teamHome office allowance through a monthly deposit in the RecargaPay app.Health and dental plans with no co-pay.Life insurance.Flexible meal allowance (via Flash).TotalPass membership to take care of your health.Spanish or Portuguese classes.Diversity & Inclusion at RecargaPayAt RecargaPay, you'll have the freedom to be who you are because we believe that diverse perspectives and experiences make us more creative and stronger.Here, everyone is welcome to express themselves authentically.We value the richness of each journey and the multiple ways of seeing the world, without distinctions of gender, race, sexual orientation, age, religion, or any other characteristic that makes us unique.About the use of your DataBy sharing your resume with us, you authorize the use of your data for analysis during the selection process and possibly for other opportunities within the RecargaPay group.You can request the update or deletion of your information at any time, in accordance with LGPD (General Data Protection Law).About the companyRecargaPay is the payments app for all Brazilians whose mission is to democratize mobile payments & financial services in Brazil.We strive to empower individuals and small businesses to take control of their financial lives.In an easy, fast, and secure way, we facilitate access to customers & merchants to solve their needs with convenience, security, and without the need to wait in lines.It's easier to pay bills with the options of installments in up to 12x, to cash in using boleto, credit card, debit cards, loans, QR codes, mPOS and Pix, and cash-out with multiple efficient alternatives.Founded in **** by Rodrigo Teijeiro (CEO), Alvaro Teijeiro (CTO) and Gustavo Victorica (COO).RecargaPay has raised over US$ 80 million in venture capital from a group of investors led by IFC, DN Capital, FJ Labs, The Venture City, IDC, ATW and more than 100 angel investors from AngelList and FundersClub.WE BELIEVEThat we live in an era of constant disruption, vast opportunities, and ample liquidity to be put at the service of new ideas.That a smartphone per every human is just a matter of time and all industries will be disrupted as a consequence.That small interdisciplinary teams, committed to solving complex problems at scale, are the best positioned to have a deep and positive impact.WE ARE A BOLD, PASSIONATE GROUP OF INDIVIDUALS WITH VAST EXPERIENCE BUILDING COMPANIES AND PRODUCTS ON THE BASIS OF THESE CONVICTIONS, ALL AIMING TO MAKE YOUR LIFE EASIER THROUGH APPLIED TECHNOLOGY.