Solutions Expert
1 semana atrás
Alstom is a leading company in the mobility sector, and we're looking for a skilled Solutions Expert to join our team. As a Solutions Expert, you will be responsible for promoting Alstom's Core Model by leading its evolution and ensuring its consistency. You will also be responsible for respecting end-to-end SLAs, executing level 2 and level 3 support, and delivering expertise in problem management and crisis management as required.
This role will interact regularly with Business Solutions Service line, IS&T Business Partners, Local Operations Regional Managers, solutions architects, business partners, and solutions vendors. You will need to have a strong functional understanding of business administration in all related domains (ERP, HR, Finance, accounting, Sourcing, Manufacturing, industrial, etc.).
**Key Responsibilities:**
Promote Alstom's Core Model by leading its evolution and ensuring its consistency
Respect end-to-end SLAs and execute level 2 and level 3 support
Deliver expertise in problem management and crisis management as required
Business support roll-out ensuring that core model is applied
Deliver enhancements in line with business requirements and business solutions and optimize licenses consumption as required
Insure alignment with Central métiers for business processes and Application solutions
**Requirements:**
Graduated from high school in IT or technology, with a minimum of 3 years of experience in similar IT roles
Good understanding of project management methodologies
Advance in English is mandatory, Spanish would be a plus
Result-oriented and eager to work with sufficient autonomy in an international environment
Good team player, good communication and interpersonal skills
Quick learner, open-minded, confident, motivated, and autonomous
Strong problem-solving and analytical skills
Shows intellectual curiosity and creativity
**What We Offer:**
Alstom is a company that values inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. We offer a diverse and inclusive work environment where you can learn, grow, and advance in your career with options across functions and geographic locations.
**Equal Opportunity Statement:**
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
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